UAE National Technical Support Engineer

Job Description

UAE National Technical Support Engineer | Al-Futtaim Automotive | FAMCO

Date: 30 Oct 2025
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 171949

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

We are looking for a motivated and technically skilled Aftermarket Consultant Air Solution Products (Compressed Air System Equipment) to join our Power & Industrial Products Division (FAMCO) in Dubai. This role is responsible for driving direct sales, business development, and customer relationship management for Ingersoll Rand compressed air systems and related aftermarket services across the UAE. The Aftermarket Consultant will play a key role in achieving divisional sales targets while ensuring customer satisfaction and business growth.

What you will do:

• Drive sales and aftermarket growth for compressed air system equipment, spare parts, and services.
• Identify, pursue, and secure new business opportunities through market research, customer visits, and relationship development.
• Manage the entire sales cycle from initial inquiry and technical proposal to negotiation, order finalization, and payment follow-up.
• Prepare and present techno-commercial quotations that align with customer requirements and company profitability.
• Build and maintain strong, long-term relationships with key accounts, ensuring repeat business and customer loyalty.
• Stay updated on market trends, competitors, and industry standards to position FAMCOs products competitively.
• Ensure on-time delivery and high service standards in coordination with internal teams.
• Meet and exceed targets for revenue, gross margin, and customer satisfaction.

Required skills to be successful:

• Bachelors Degree in Mechanical Engineering (or related field).
• Minimum 5 years of experience in direct sales of compressed air system equipment, projects, or aftermarket solutions.
• Strong technical knowledge of compressed air systems, including centrifugal, rotary screw, and reciprocating compressors.
• Proven business development and negotiation skills with the ability to close deals independently.
• Excellent communication, presentation, and relationship-building abilities.
• Proficiency in MS Office; experience with ERP/CRM systems is an advantage.
• Familiarity with UAE or GCC market dynamics and industrial customers.
• A self-starter, organized, and target-driven professional with strong accountability and problem-solving skills.

About the team:

You will join a high-performing and customer-focused Industrial Products Division team that values collaboration, innovation, and service excellence. Reporting to the Regional Account Manager Industrial Products Division, you will work alongside experienced professionals who support each other in achieving sales goals and delivering premium solutions to clients across the UAE.

What equips you for the role:

• A solid foundation in mechanical systems and industrial applications.
• Demonstrated success in aftermarket or technical sales within the industrial or compressed air solutions sector.
• Strong commercial acumen combined with technical expertise to develop winning proposals.
• The ability to manage multiple accounts, prioritize effectively, and deliver results under pressure.
• Passion for customer service, continuous learning, and growth in a dynamic business environment.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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