Backend Process Associate

14 hours ago

Mysore, Karnataka, India Credaegis Full time ₹ 15,000 - ₹ 20,000 per year

Department: Credit Operations / Customer Support Backend

Location: Mysore

Job Summary:

The Backend Process Analyst handles coordination with banks, NBFCs, and credit bureaus to resolve customer account-related issues. The role involves backend operations such as document verification, data rectification, and case tracking to ensure timely and accurate resolution.

Key Responsibilities:

  • Review and analyse customer credit reports to identify and report discrepancies.
  • Communicate with banks, financial institutions, and bureaus via email and phone for issue resolution.
  • Manage document submissions, rectification workflows, and closure verifications.
  • Record responses, update internal trackers, and prepare MIS or status reports.
  • Ensure all communications and submissions meet accuracy and compliance standards.

Skills & Competencies:

  • Good understanding of credit bureau processes (CIBIL, Experian, Equifax, CRIF High Mark).
  • Strong written and verbal communication skills.
  • Analytical, detail-oriented, and proficient in MS Office (Excel, Word, Outlook).
  • Excellent coordination and follow-up ability.

Qualification & Experience:

  • Bachelor's degree in Commerce, Finance, or Business Administration.
  • 1–3 years of experience in backend operations, credit analysis, or banking support preferred.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per year

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person

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