Manager - Servicenow Architect - Hyderabad

Manager, Servicenow Architect - Product Engineering

We are seeking a highly skilled and experienced ServiceNow Architect to join our team. The ideal candidate will have extensive experience with ServiceNow's Strategic Portfolio Management (SPM), Application Portfolio Management (APM), and Hardware Asset Management (HAM) modules. This role involves designing, implementing, and optimizing ServiceNow solutions to meet our organization's business needs and drive operational efficiency.

Key Responsibilities:

1. Design and Architecture:

o Lead the design and architecture of ServiceNow solutions, with a focus on SPM, APM, and HAM modules.

o Develop and maintain architectural blueprints and technical documentation.

o Ensure solutions align with industry best practices and organizational standards.

1. Implementation and Configuration:

o Oversee the implementation and configuration of ServiceNow modules, ensuring seamless integration with existing systems.

o Customize ServiceNow applications to meet specific business requirements.

o Manage and execute ServiceNow upgrades and patching.

1. Strategic Portfolio Management (SPM):

o Implement and optimize SPM processes, including demand management, project and portfolio management, and resource management.

o Develop dashboards and reports to provide visibility into project and portfolio performance.

1. Application Portfolio Management (APM):

o Implement and manage APM processes to assess and optimize the application landscape.

o Develop strategies for application rationalization and lifecycle management.

o Create and maintain application inventories and related data.

1. Hardware Asset Management (HAM):

o Implement and manage HAM processes to track and manage hardware assets throughout their lifecycle.

o Ensure accurate and up-to-date asset records and compliance with asset management policies.

o Develop and maintain asset tracking and reporting mechanisms.

1. Collaboration and Stakeholder Management:

o Collaborate with business stakeholders, IT teams, and external vendors to gather requirements and deliver effective solutions.

o Provide technical guidance and mentorship to junior team members.

o Conduct workshops and training sessions to enhance user adoption and proficiency.

1. Continuous Improvement:

o Identify opportunities for process improvements and automation within the ServiceNow platform.

o Stay updated with the latest ServiceNow features, releases, and industry trends.

o Drive innovation and best practices in ServiceNow implementations.

Education and Experience Required:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Overall 10+yrs experience with Minimum of 5 years of experience working with ServiceNow, including hands-on experience with SPM, APM, and HAM modules for upto 3+yrs.
• Proven track record of designing and implementing ServiceNow solutions in a complex enterprise environment.
• Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (SPM, APM, HAM) preferred.
• Technical Skills:
• • Strong understanding of ServiceNow architecture, data model, and integration capabilities.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with REST/SOAP APIs and integration with third-party systems.
• Soft Skills:
• • Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Strong project management and organizational skills.

Work Location: Hyderabad

Work Timings: 11AM to 8PM

How you will grow

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

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Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 301446