Project Manager

JOB TITLE:

Technical Project Manager

DEPARTMENT:

Product Development

REPORTS TO:

Senior Development Manager

FLSA STATUS:

EXEMPT

Job Summary:

The project manager will govern the product throughout the software lifecycle and report discrepancies, improvement suggestions, and best practices for the Product department. In addition, in this role, you will apply operational discipline to the entire cross-functional team.

• Drive harmonizing SOPs across the multidisciplinary product teams and coordinating with other departments.
• Liaise with global cross-functional product delivery teams to define new and continuously improve existing processes and procedures (SOPs), supporting quality, scale, and efficiency in execution and delivery to achieve business objectives.
• Operate cross-functionally in an agile environment to support the comprehensive delivery of on-time, high-quality products, and solutions.
• Develop and maintain release plans and schedules, including identifying risks and contingencies.
• Facilitate release readiness reviews, including providing guidance on release readiness criteria.
• Measure release cadence and effectiveness using common metrics; own release dashboards.
• Track and monitor the delivery of commitments for release from assigned scrum teams, including tracking metrics and KPIs.
• Work with other members of the product management organization to ensure new features and fixes are being evaluated and prioritized in a timely manner.
• Monitoring customer feedback and collaborating with Professional services PMs for issue and requirement prioritization in Product.
• Continuously improve release processes and practices, including identifying areas for improvement and implementing changes.
• Introduce new processes per business priorities with minimal guidance from the immediate manager.
• Build best practices and lead analysis for continued improvements through RCAs and retrospectives.
• Support Product decision-making through analytical reports and appropriate metrics; design and own Product dashboards; establish status reporting for the cross-functional teams.
• Collaborate with Professional services PMO and Customer success to define and improve organizational standards and maintain consistent practices across the organization.
• Define and use tools and business systems required to support existing processes and best practices.
• Drive technical planning, sprint execution, and risk management for multiple concurrent projects/Modules teams.

• Collaborating with engineering leads to estimate effort, define scope, and align technical dependencies.

• Support continuous improvement through process optimization and retrospection.

• Familiarity with data integration, microservices, and automation frameworks.
• Drive automation to simplify workflows and minimize manual work using artificial intelligence (AI) tools

• Solid understanding of software development life cycle (SDLC) models, knowledge of both Agile and traditional project management principles and practices, and the ability to blend them together in the right proportions to fit a project and business environment.
• Self-starter who can earn trust and can influence and motivate without authority.
• Ability to work independently and mentor and support more colleagues as needed.
• Proactive in identifying and solving problems, looks beyond the obvious, and can find the root of the problem.
• Excellent written and verbal communication and interpersonal skills.
• Ability to 'Drive vs. Coordinate' to accomplish desired outcomes.
• Ability to build and cultivate strong cross-functional relationships.
• Excellent facilitator, able to drive collaboration across the teams.
• Fluent with MS PowerPoint, Excel, Word, and Project management tools (Jira/Confluence, Smartsheet, MS Project)
• Proficiency with Jira (reports, dashboards, filters) is essential.

Required Education/Experience:

• A bachelor's degree in computer science (or another relevant discipline) or a higher-level degree is strongly preferred, but equivalent work experience may be considered
• 5+ years of Project Management experience
• Project Management Professional (PMP) certification preferred.
• Understanding of cloud technologies and DevOps practices is Plus
• Exposure to enterprise software delivery is an advantage.

Familiarity with data integration, microservices, and automation frameworks.