Genesys Cloud Contact Center Admin

Job Description
Total Experience years

Relevant experience - 6+ years

Location - PAN India

Mandatory skills - genesys cloud , Iframe UI developemnt ,with sales force integration beneficial

Architecture and developer, designing must

͏

The Genesys PureCloud Developer generates solutions based management and automation of cloud provisioning tasks, customer support and administration of Managed Cloud Environments (MCEs), workflow and tools development, cloud architecture, and service administration.

The Genesys PureCloud Developer should: Configure and manage MLP��s Virtual Network in Genesys PureCloud, establish our core services in the VNET, enable Genesys PureCloud to serve as a part of MLP��s network

Develop scripts to automate the deployment of resource stacks and associated configurations

Utilize native Genesys PureCloud services to meet the firm��s technology and resiliency requirements

Drive Identity and access and configuration management, and monitoring strategy for Genesys PureCloud

Lead design process for network connectivity to Genesys PureCloud

Extend MLP standard systems management processes into the cloud including change, incident, and problem management

Establish and implement monitoring and management infrastructure for both availability and performance management

Establish internal pricing and instance selection model for Genesys PureCloud virtual machines

Integrate Genesys PureCloud management tooling with MLP including automation of spin-up and spin-down and billing approvals

Design and implement data protection options, including HA and BCP protection in Genesys PureCloud

Required Qualifications
BS in Computer Science or related field or equivalent years of experience.

Strong technical knowledge of Microsoft Genesys PureCloud cloud services.

Agile / Solutions oriented individual.

Experience installing, configuring, deploying, and maintaining cloud-based servers and services running various operating systems in an enterprise environment.

Experience in creating tools, scripts, and automation with at least of the following: PowerShell, Python, Ruby, and Bash.

Excellent verbal and written communication skills. or more years of experience in architecting, building Genesys PureCloud Cloud solutions

͏

• Perform coding and ensure optimal software/ module development
• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

͏

• Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

͏