Customer Service Analyst T2-II

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Ensure KYC Information is validated and submitted to Regulators in accordance with US Commercial regulations/guidelines and in partnership with the Compliance team
• Relevant System Updates
• Coordination for Record Retention and Retrieval
• Update Customer demographic information on Source of Record
• Work with Different Linkages for Effective Execution of Team Objectives
• Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit
• Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
• Handling customer escalations and providing relevant resolutions
• Assisting various stakeholders such as Compliance, GCP, ECU for adhoc activities
• Participate, Collate, Generate and Report MIS to various stakeholders
• Communication to be shared between KYC and SRT (Front line team) for customer's input

 Minimum Qualifications

• Graduate with minimum 1 to 2 years' experience
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills
• Compliant with Company Policies and Procedures

Preferred Qualifications

• Knowledge of AML & KYC
• Knowledge on GSP, CLIC and Lexis Nexis 
• Proficient with Microsoft Excel and Word
• Excellent communication skills are a must, including superior written and verbal communications skills  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.