Telecalling Executive

1 day ago

Manas Nagar Agra, India Matrimony Life Partner Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:The Telecalling Executive will be responsible for making outbound calls or attending inbound calls to generate leads, promote products/services, handle customer inquiries, and maintain strong customer relationships. The role requires excellent communication skills, persuasive ability, and a customer-focused attitude.

Key Responsibilities:1. Calling & Lead Generation

  • Make outbound calls to prospective customers to promote company products or services.
  • Handle inbound calls and respond to customer inquiries promptly and professionally.
  • Generate leads, identify decision-makers, and maintain a healthy pipeline.
  • Follow up on leads and maintain customer engagement through regular communication.

2. Customer Relationship Management

  • Build and maintain positive relationships with customers.
  • Record customer details, feedback, and interactions in CRM or call logs.
  • Resolve customer queries or escalate issues to the concerned department.

3. Sales & Target Achievement

  • Meet or exceed daily, weekly, and monthly call and sales targets.
  • Explain product features, pricing, and offers clearly to customers.
  • Convert potential leads into successful sales.

4. Reporting & Documentation

  • Maintain call records and prepare daily or weekly reports on call outcomes.
  • Update databases and ensure data accuracy.
  • Share customer feedback and insights with the team to improve service quality.

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