Quality Assurance Analyst

2 days ago

India Delhi NCR Careers at Tide Full time ₹ 40,00,000 - ₹ 80,00,000 per year

ABOUT THE TEAM

As a Quality assurance associate, you will be responsible to conduct transactional audits for our sales process to ensure that the correct measures have been followed to close a lead. You will be the one who will help us in developing and implementing the quality assurance program for our tele calling team. You will work closely with the team(s) to share the audit-based insights and feedback. You will be part of continuous improvement programs and will ensure consistency throughout the processes with the implementation of Six Sigma & Lean methodologies.

Some of the things you'll be doing:

  • Transactional audits of the sales process
  • Conducting effective coaching sessions to share feedback on the audits conducted
  • Generating MIS, QA related reports and publishing the same with stakeholders
  • Conducting calibration with the operations team and working on data handling tools to share insights
  • Work closely with peers to implement quality strategies and drive overall project performance
  • Apply Six Sigma and Lean methodologies for process improvement and increased process efficiency

WHAT WE ARE LOOKING FOR

  • You have 2 years of experience with auditing a sales process
  • You have excellent communication skills (Hindi, English, and knowledge of a vernacular language can be an added advantage)
  • You understand sales methodologies and financial products
  • You possess a high level of Analytical and high proficiency level of Excel and google sheets knowledge
  • You have a good knowledge of working on analytical tools, data handling, and data interpretation
  • You have a good knowledge of T&TQ ( Training & Transaction Quality) systems, tools, and technologies
  • You have hands-on experience working over cost-optimization projects
  • You have a high level of maturity to handle people, stakeholders, peers, etc.
  • You are process-oriented, are able to plan & make decisions, handle data, are able to prioritize, and meet timelines
  • You have an understanding of Six Sigma, Lean, and FMEA methodologies
  • You are able to work with 7-Quality tools like Pareto, Run charts, etc.
  • You have great feedback skills and are able to relay your ideas and insights in an effective manner
  • You can drive continuous improvement of processes & procedures
  • You can ensure consistency through calibration, knowledge tests, etc.
  • You are willing to work in shifts and adhere to the planned rosters
  • You have the ability to multitask and successfully operate in a fast-paced, team environment

WHAT YOU WILL GET IN RETURN

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

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