Associate - Operations

5 days ago

Pune, Maharashtra, India Allstate Full time ₹ 3,50,000 - ₹ 6,50,000 per year

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.

Key Responsibilities

  • Cross trains to assist with borrower follow ups
  • Assists answering questions in the help desk
  • Meets and maintains availability standards, schedule adherence and attendance guidelines
  • Updates records and note system as required
  • Works on Claim Packets when phone lines low
  • Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries
  • Delivers timely, accurate customer service ensuring the highest level of satisfaction
  • Inbound Calling

Education

  • High School Diploma or GED (Preferred) .

Graduation

Experience

  • 0-2 years experience (Preferred)

Supervisory Responsibilities

  • This job does not have supervisory duties.

Education & Experience (in lieu)

  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills
Answering Telephones, Business Support, Client Facing, Consumer Protection, Customer Care, Customer Follow-Ups, Customer Inquiries, Customer Service, Customer Service Resolution, Inbound Calls, Property Damage, Quality Control (QC), Service Delivery, Voice Communications

Shift Time
Recruiter Info
Shital Holambe [C]

About Allstate
Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

  • Operations Associate

    7 days ago

    Pune, Maharashtra, India The Muthoot Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    This job is provided by Muthoot HomeFin is Hiring Operations Associate at Pune, Maharashtra:Candidate Should Have Below SkillsManaging the overall Operations of Home Loan (Post Sanction of loan) which includes Scrutinising / verification of Legal and Technical Reports, Loan Documents and other mandatory documents for disbursement.Managing the disbursement...

  • Associate/ate-US Operations

    2 weeks ago

    Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:Job Description:We are hiring for Associate/ Sr. Associate position- US Operations.Profile: US Operations back-office data entry (Voice/ Non-Voice).Job Type : PermanentJob location: Pune (Magarpatta City)Shift: Night Shift/Day ShiftNotice: only immediate (1 day)Work from office is mandatory.Job Role:Complete data entry, maintain and update...

  • Associate Retirement Operations Specialist

    1 week ago

    Pune, Maharashtra, India UBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Reference #324791BRJob TypeFull TimeYour roleEnsuring that IRA beneficiaries are determined correctly according to IRS and firm guidelines is crucial for compliance and accuracy. Monitoring and correcting IRA transactions to ensure they comply with IRS guidelines. Partnering with the branch and internal departments to mitigate operational risk highlights...

  • Sr. Associate

    2 days ago

    Pune, Maharashtra, India Wns Global Service PrivateLimited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWns Global Service Private Limited is a consumer services company headquartered in Pune, Maharashtra, India. The company operates from Plat # 603, B-2, Kate Puram, near Kate Puram Chock. Wns Global Service Private Limited specializes in delivering a wide range of consumer services, catering to various customer needs and ensuring...

  • Operations Associate

    2 days ago

    Pune, Maharashtra, India Wisemonk Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About the Client:Hafla provides end-to-end event solutions powered by proprietary data and algorithms and executed by partners vetted for quality. With the largest selection of equipment, venues, services and catering options, and led by a group of passionate event experts, Hafla is transforming how events are conceptualized and booked.As the only digital...

  • Production Associate

    1 week ago

    Pune, Maharashtra, India Huntsman Corporation Full time

    Huntsman Corporationis now looking for a dynamic individual as aProduction Associate.This position will be based in Pune, India.As a Production Associate You WillTo ensure that Health and Safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within the company are adhering with the...

  • Associate/Sr. Associate- Spanish

    2 weeks ago

    Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description:Experience: 2-3yrsShift: US Timings (Day and Night)Job Type: PermanentJob location: Pune (Magarpatta City)Notice Period: Immediate to 30 daysWork from office mandatoryJob Title: Associate / Sr. Associate SpanishJob Description:We are seeking Associate / Sr. Associate Spanish to support our operations through call monitoring and voice process...

  • Program Associate

    1 week ago

    Pune, Maharashtra, India Akanksha Foundation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Summary:The project associate will execute an exciting new program to develop aspiring teacher candidates, especially Akanksha alumni, into teachers at Akanksha. The Teacher Apprentice Program is envisioned to be a 4 to 12 month program of immersion in school and classroom training to prepare high potential alumni to be effective teachers at...

  • Private Wealth Support Associate

    2 weeks ago

    Pune, Maharashtra, India AllianceBernstein Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Support AssociateCompany DescriptionAs a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets...

  • Private Wealth Support Associate

    2 weeks ago

    Pune, Maharashtra, India AllianceBernstein Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Support AssociateCompany DescriptionAs a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets...