Business Admin

Job Title: Business Admin

Location: Mangalore

Job Type: Full-Time

Reporting to: Business Development Manager

Job Summary:

We are looking for a proactive and customer-focused Business Admin to handle inbound and outbound communication with Dubai-based clients. The role involves end-to-end order handling—from design coordination to dispatch—requiring close collaboration with internal departments and external customers to ensure a smooth, timely, and professional experience.

Key Responsibilities:

1. Customer Communication and Coordination

• Communicate professionally with Dubai-based customers via phone, WhatsApp, and email.
• Understand customer requirements and assist in placing accurate orders.

• Maintain strong relationships and ensure customer satisfaction throughout the process.

• Design Creation and Approval

• Collaborate with customers to develop custom designs that match their preferences and brand requirements.

• Present design mockups or samples for customer and vendor approval.

• Coordinate with the internal design team to make revisions based on feedback and finalize designs.

• Order Management

• Generate and manage invoices for customer orders.

• Ensure all order details (design, quantity, fabric, print type, etc.) are correctly documented.

• Coordinate with internal teams (Design, Fabric, Production, Dispatch) to execute orders without delays.

• Production and Delivery Follow-Up

• Track the production status of ongoing orders.

• Provide regular updates to customers regarding order progress and expected delivery dates.

• Ensure the production team meets deadlines and delivery commitments.

• Payment and Dispatch

• Confirm payment terms and status with customers before dispatch.

• Coordinate with the accounts team to ensure timely and accurate financial processing.
• Oversee the dispatch process, ensuring packaging, courier details, and documentation meet customer expectations.

Requirements:

• Minimum qualification: PUC / Graduate.
• 1–3 years of experience in telesales, customer handling, or order coordination.
• Excellent communication skills in English (Arabic is a plus).
• Ability to multitask and manage multiple customer accounts simultaneously.
• Proficient in MS Office, basic invoicing tools, and communication apps (WhatsApp, Gmail, etc.).
• Strong organizational skills and attention to detail.

Preferred Attributes:

• Experience working with Middle Eastern clients or in the garment/apparel sector.
• Strong follow-up and problem-solving ability.
• Team player who can coordinate well across departments.

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Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Application Question(s):

• Do you have prior experience handling international clients, especially from the Middle East?
• Do you have experience using Google Sheets, MS Excel, or any ERP/order management system?

Experience:

• tele sales/ customer service : 1 year (Required)

Language:

• Malayalam (Preferred)

Work Location: In person