Grievance Leader

2 weeks ago

Bengaluru, Karnataka, India Search Advisers Services Guj Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role & responsibilities

A Grievance Officer in an NBFC (Non-Banking Financial Company) is the designated individual responsible for handling and resolving customer complaints and grievances. They ensure timely and effective resolution of complaints, contributing to customer satisfaction and compliance with regulatory guidelines.

Responsibilities

Address Customer Grievances: The Grievance Ocer acts as a point of contact for customers to raise concerns and complaints about the NBFC's products or services. Inquire and Resolve

Complaints: They investigate complaints, gather relevant information, and work towards a resolution that satisfies the customer while adhering to the NBFC's policies and regulatory requirements.

Maintain Records: The Grievance Ocer keeps a record of all complaints received, including details of the complaint, the investigation process, and the resolution. Managing the RBI CMS portal and all the complaint management sources i.e. via email, sms or letter.

Communicate with Customers: They keep customers informed about the status of their complaints and the steps being taken to resolve them.

Compliance: The Grievance Ocer ensures that the NBFC's grievance redressal process is compliant with regulations and guidelines, such as those issued by the Reserve Bank of India (RBI).

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