System Engineer, Senior

2 weeks ago

Hyderabad, Telangana, India Blackbaud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

What You'll Do
We're looking for a deeply collaborative and adaptable Senior Engineer to lead the charge in advancing our discovery and data health initiatives. In this role, you'll work at the intersection of data engineering, platform reliability, and intelligent discovery systems—ensuring our data is not only accessible and discoverable, but also trustworthy and actionable

In this role, you'll partner closely with cross-functional teams to design and implement scalable solutions that improve data quality, lineage, observability, and discoverability across our ecosystem. Your work will directly empower the company to make faster, smarter decisions with confidence in the data they rely on.

  • Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with company and ITIL standards.
  • Troubleshoot and resolve root cause for discovery errors pertaining to probes, sensors, patterns, MID server configuration, and ACC-V, ensuring optimal coverage in both On Prem and Cloud (AWS and Azure) environments .
  • Monitor and improve data quality and the CMDB Health Dashboard, ensuring ongoing health and governance of the "4 C's"
  • Manage and maintain the Identification and Reconciliation Engine (IRE) rules.
  • Manage Service now platform performance health where applicable to CMDB, Discovery, and SAM Pro
  • Configure and extend ServiceNow Patterns to improve data ingestion and normalization.
  • Develop automation to assist with data quality and process overhead
  • Manage CMDB integration health with other enterprise platforms
  • Create and maintain CMDB documentation, architecture diagrams, and training materials.
  • Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data.
  • Provide catalog item development and support

What You'll Bring

  • 4+ Years of proven experience with ServiceNow Discovery, CMDB architecture, and configuration item lifecycle management.
  • Strong understanding of IT infrastructure, including servers, network devices, cloud resources, and applications.
  • Hands-on experience with ServiceNow MID Servers, probes, sensors, pattern development, IRE, and ACC-V agent discovery.
  • Proficiency in scripting languages such as JavaScript and familiarity with ServiceNow's Glide API and platform development best practices.
  • Experience with automation tools such as Flow Designer, Business Rules, and Scheduled Jobs to streamline CMDB processes.
  • Hands-on knowledge of Software Asset Management Professional (SAM Pro) and its health governance practices.
  • Ability to analyze complex datasets and identify gaps, inconsistencies, and opportunities for improvement.
  • Excellent problem-solving skills and a proactive approach to identifying and resolving technical challenges.
  • ServiceNow certifications (CSA, CIS-Discovery, CIS-CMDB) are highly desirable.

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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