Senior Real-Time Collaboration Engineer

1 week ago

Pune, Maharashtra, India KPG99 INC Full time

Summary:

Responsible for the implementation, deployment, maintenance, and support of real-time collaboration applications including MS Teams Telephony, MS Teams Meetings, WebEx Meetings, Zoom Meetings and other audio/video technologies

Major Responsibilities:
• Design, implement, manages, monitors, supports and troubleshoot Mizuho's MS Teams deployment including meetings and telephony.

  • MS Teams Room and Board
  • WebEx Room and Boards
  • NEAT Videoconferencing hardwar
  • Phones
  • 3rd Party Video Conferencing units
  • Soft Clients o Web Clients
  • Integration with 3rd party real-time collaboration applications such as Cisco UCM, WebEx and Zoom
  • Manages vendor relationships and creates purchase orders for new equipment and services
  • Liaise with business partner telecom operations on new and existing connectivity
  • Strives to ensure that all systems achieve 100% uptime during and outside of business hours
  • Creates and maintains written documentation and diagrams for supported systems
  • Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling. Must be able to lift 50 pounds.
  • Provides support off-hours and remotely (i.e. from home) when needed
  • Create and maintain written documentation and diagrams for all products and networks .
  • Manage projects, including project definition, project plan development, resource allocation, and debriefing
  • Serve as the final escalation point for Service Desk for real-time collaboration-related issues.

Required Qualifications:

  • Bachelor's degree in Technical or engineering, or computer science or equivalent experience.
  • 10+ years of experience supporting web collaboration, telephony, audio, and video in a mission-critical environment.
  • Experience with SIP audio/video integration with other 3rd Party SIP applications.
  • Experience in MS Teams Telephony and Meeting, WebEx Meetings and Zoom meetings.
  • Experience with P2P and multi-point video conferencing
  • Experience with industry standard real-time collaboration protocols – SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+
  • Understanding of real-time application concepts such as PBX'es, dial plans, VoIP, QoS.
  • Ability to work in a fast-paced environment supporting real-time market data and trading.
  • Certification and/or training with vendor-neutral or vendor-specific focus.
  • Basic understanding of operating system administration (Windows and Linux).
  • Basic scripting and automation.
  • The ability to solve problems via standard and non-standard methods.
  • Organized and methodical testing skills.
  • Excellent written and oral communication skills
  • Excellent time management and organizational skills.

Tagged Systems:

  • OS: Linux & Windows.
  • Hardware and Applications: Cisco routers and switches, Cisco CUCM, Cisco Telepresence and Video Units, WebEx, SIP Trunks, Cisco Expressway, Cisco Contact Center, Microsoft Teams, MS Teams, Zoom, NEAT videoconferencing

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