ASE - Support

3 days ago

Guindy Chennai Tamil Nadu, India Prodapt Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Overview:

Telecom - OSS/BSS Suppot

We are looking for enthusiastic and motivated fresh graduates or early-career professionals to join our Telecom OSS/BSS support team. This role involves monitoring and resolving issues related to customer orders that fail during processing (order fallouts) and managing support tickets raised by users or systems. You will work with telecom applications like Siebel, OSM, UIM, AIA, and BRM.

Responsibilities:

Key Responsibilities:

  • Continuously monitor telecom systems to detect order fallouts, analyze root causes, and apply corrective actions to restore normal operations.
  • Handle and resolve support tickets related to customer orders, billing discrepancies, and service provisioning by coordinating with relevant teams and systems.
  • Assist senior engineers in monitoring and supporting OSS/BSS applications, ensuring smooth operation and timely identification of issues.
  • Escalate complex technical or operational issues to senior teams, providing detailed incident information, and follow up until resolution is confirmed.
  • Perform initial triage and analysis of incidents and service requests to determine severity, impact, and required next steps.
  • Execute SQL queries to verify data integrity, troubleshoot issues, and provide accurate findings for resolution.
  • Support scheduled maintenance activities, system deployments, and patching tasks while ensuring minimal service disruption.
  • Contribute to automation initiatives by developing Python scripts and leveraging Gen AI tools to streamline routine processes and reporting.
  • Maintain comprehensive documentation of incidents, troubleshooting steps, resolutions, and standard operating procedures (SOPs) for knowledge sharing.
  • Escalate recurring or unresolved issues to L3 and development teams with proper technical documentation and impact analysis

Requirements:

Required Skills:

Basic understanding of Telecom OSS/BSS processes (Order Management, Provisioning, Billing).

Familiarity with or willingness to learn:

Siebel CRM or any CRM application

Oracle OSM, UIM, AIA or similar middleware systems

Oracle BRM or any telecom billing system

SQL / PL-SQL for database queries

Unix/Linux commands

Python for scripting and automation

Interest in Gen AI tools for smart automation

Strong communication, analytical, and problem-solving skills.

Willingness to work in rotational shifts (including nights) and learn on the job.

Good to Have:

Ability to speak and write in Spanish (advantage for global support).

Eligibility:

Education: B.E/B.Tech, MCA, or equivalent degree (Freshers encouraged to apply).

Experience: 0–1 year.

  • ASE - Support

    4 days ago

    Chennai - Guindy, India Jobted IN C2 Full time

    Overview: Telecom - OSS/BSS Suppot We are looking for enthusiastic and motivated fresh graduates or early-career professionals to join our Telecom OSS/BSS support team. This role involves monitoring and resolving issues related to customer orders that fail during processing (order fallouts) and managing support tickets raised by users or systems. You will...

  • Bim Mep Modular

    1 day ago

    Chennai, India ASE Structure Design Full time

    **Job Information**: Industry **Telecommunications** *** Work Experience **1-3 years** *** City **Chennai** *** Province **Tamil Nadu** *** Country **India** *** Postal Code **600004** *** **About us**: ASE Structure Design is a Indo-Belgium joint venture company commenced its operations in April 2003 and is involved in the preparation of Civil,...

  • ASE - Support

    3 days ago

    Chennai, Tamil Nadu, India Prodapt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewTelecom - OSS/BSS SuppotWe are looking for enthusiastic and motivated fresh graduates or early-career professionals to join our Telecom OSS/BSS support team. This role involves monitoring and resolving issues related to customer orders that fail during processing (order fallouts) and managing support tickets raised by users or systems. You will work...

  • Ase Freshers

    3 days ago

    Chennai, Tamil Nadu, India Prodapt Full time

    Overview: **Responsibilities**: - Assist in designing and executing **manual test cases** based on functional requirements- Perform **regression**, **functional**, and **user acceptance testing** across web and mobile platforms- Identify, document, and report bugs using tools like **JIRA** or **Bugzilla**- Collaborate with developers and analysts to...

  • Ase Freshers

    3 hours ago

    Chennai, Tamil Nadu, India Prodapt Full time

    Overview We are seeking a detail-oriented and enthusiastic Software Testing Fresher to join our Quality Assurance team This entry-level role is ideal for recent graduates who are passionate about software quality and eager to learn testing methodologies You ll work closely with developers and senior testers to ensure our applications meet high standards of...

  • 13/09/2025) Area Sales Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Reliance Retail Full time

    This role ensures the primary and secondary target achievement of the products marketed under RCPL for the assigned territory Handle General Trade for the SBU and the category they would be responsible for -1 1 Facilitate appointment of super stockist distributors and wholesale retail traders via ASEs 1 2 Support distributors with processes to realize...

  • SAP Basis Consultant

    2 days ago

    tamil nadu, India Tata Consultancy Services Full time

    Greetings from TCS !!!!TCS is Hiring for SAP BASIS ConsultantExperience : 4 - 12 yearsLocation : Chennai / PAN IndiaNP : Immediate to 60 daysDesired Competencies (Technical/Behavioral Competency)Must-HaveStrong exposure on SAP BASIS, HANA, NetWeaver, BASIS Support activitiesSAP S/4HANA End to End Implementations/ Conversions with (Brownfield, Greenfield...

  • Fmcg Strategist

    6 days ago

    Chennai, Tamil Nadu, India Foodbuddies Full time

    Were Hiring for FMCG Strategist Company Overview Food Buddies is the industrys leading food consultancy firm propelled to success by a young and dynamic team We give life and form to ideas turning them into commercially scalable businesses Our motto is to make every clients concept a success by listening analysing and delivering the right solution that saves...

  • SAP Basis Consultant

    22 hours ago

    tamil nadu, India Tata Consultancy Services Full time

    Greetings from TCS !!!! TCS is Hiring for SAP BASIS Consultant Experience : 4 - 12 years Location : Chennai / PAN India NP : Immediate to 60 days Desired Competencies (Technical/Behavioral Competency) Must-Have Strong exposure on SAP BASIS, HANA, NetWeaver, BASIS S upport activities SAP S/4HANA End to End Implementations/ Conversions with (Brownfield,...

  • Ase Gbs Tamil Nadu

    2 weeks ago

    Chennai, Tamil Nadu, India Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...