Software Engineer

2 weeks ago

Hyderabad, Telangana, India Apple Full time ₹ 1,04,000 - ₹ 1,30,878 per year
At Apple, everything begins with the customer experience. Apple Ads extends this philosophy to advertising—helping people discover what they need while empowering advertisers to grow their businesses.

Our technology delivers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS (Major League Soccer) Season Pass. Every solution we build is rooted in trust, connection, and impact: respecting user privacy, integrating advertising seamlessly into the Apple experience, and delivering value for advertisers of every size—from small app developers to global brands. When advertising is done right, it benefits everyone.

Apple Ads, India is seeking a Senior Tools & Support Engineer to join the Product Health Team in Hyderabad, focused on enhancing the resilience and performance of the Apple Ads platform. In this role, you will design and develop tools while also providing production support to address customer issues. You will work closely with support, engineering, and operations teams to optimize workflows, automate root cause analysis, and scale the impact of production support.

If you are passionate about solving operational challenges with software, reducing manual overhead, and strengthening platform health through automation, we'd love to hear from you

Description
The Product Health Team operates at the intersection of engineering and operations, owning the tooling and workflows that power production support across Apple Ads. As the escalation point for complex issues from advertisers, monitoring systems, and customer-facing teams, we go beyond reactive support—we build systems that proactively detect issues, accelerate diagnosis, and reduce reliance on upstream teams.

Minimum Qualifications
5-8 years of software engineering experience, with a focus on designing and building internal tools.

Proficiency in Java or Python, with strong systems-thinking skills and an emphasis on reliability.

Demonstrated experience developing tools for support, observability, triage, or production diagnostics.

Hands-on familiarity with logging and monitoring platforms such as Splunk, Datadog, or similar technologies.

Proven ability to collaborate effectively across functions and communicate with both technical and non-technical stakeholders.

Strong written communication skills with a commitment to producing clear, accurate documentation.

Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Preferred Qualifications
Background in technical support, quality engineering, DevOps, or production operations.

Experience with AI/ML-powered tooling, particularly in internal software workflows.

Hands-on knowledge of AWS, Kubernetes, containerized deployments, or CI/CD environments.

Familiarity with mobile advertising platforms, ad tech APIs, or developer-facing systems.

Proven ability to mentor peers, influence technical roadmaps, and lead internal initiatives.

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