Voice Support Executive
4 days ago
We are looking for a Technical Support Executive to build and maintain long-term relationships with customers. The ideal candidate should be an excellent communicator, capable of understanding customer needs and providing effective solutions to ensure satisfaction. If you have a background in customer service and technical support, we would be excited to hear from you.
Key Responsibilities:
- Build and maintain strong relationships with key clients.
- Address customer concerns, troubleshoot issues, and provide timely resolutions.
- Act as the primary point of contact for complaints and escalate issues as needed.
- Schedule regular follow-ups with customers to ensure satisfaction and retention.
- Assist the sales team in upselling and cross-selling products/services.
- Analyze competition and suggest strategies for customer retention.
- Collaborate with internal teams to ensure customer needs are met.
Requirements:
- Excellent communication skills in English, Hindi and additional languages is a plus
- Experience in customer service, technical support, or client management.
- Ability to track and improve customer satisfaction metrics (KPIs).
- Proficiency in MS Office & MS Excel.
- Strong problem-solving and negotiation skills.
- Ability to work collaboratively within a team.
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