Support Engineer WAN

7 days ago

Bengaluru, Karnataka, India Power Bridge Full time ₹ 8,00,000 - ₹ 15,00,000 per year

We are seeking an experienced
L2 WAN Support Engineer
to provide in-depth operational support for our client's global Wide Area Network (WAN) infrastructure. The ideal candidate will have
5+ years of hands-on experience
in network support, especially with
routing protocols like BGP
, and be capable of resolving critical incidents independently. This role involves
direct client interaction
, managing escalation queues, and collaborating with internal and external teams to ensure high network uptime and performance.

Requirements

Key Responsibilities:

  • Provide
    Level
    2
    support
    for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP).
  • Provide operational support for global WAN infrastructure in a 24/7 setup.
  • Monitor and manage global WAN infrastructure using NMS and ticketing tools.
  • Respond to and resolve escalation tickets within SLA timelines.
  • Perform configuration changes and route tuning on Cisco and Juniper devices.
  • Coordinate with ISPs and vendors for WAN link issues and performance concerns.
  • Participate in
    shift handovers
    , maintain incident logs, and prepare root cause analysis (RCA) reports.
  • Assist in implementing changes, migrations, or upgrades as part of planned maintenance.
  • Act as a point of contact during critical network outages and lead incident resolution calls.
  • Work closely with L1 teams to guide escalations and provide technical oversight.

Must-Have Skills:

  • Bachelor's Degree
    in Engineering / Computer Science (or related field).
  • 5–7 years
    of experience in WAN/network support roles.
  • Strong knowledge of
    Routing & Switching
    , with hands-on experience in
    BGP
    .
  • Proficient in troubleshooting WAN issues across Cisco/Juniper platforms.
  • Experience working in a
    24/7 global support environment
    .
  • Valid
    CCNA certification
    (CCNP preferred).
  • Strong documentation and communication skills (client-facing role).
  • Ability to manage high-priority incidents under pressure.

Good-to-Have Skills:

  • CCNP or equivalent certification.
  • Experience with network automation or scripting (Python/Shell).
  • Familiarity with cloud networking (AWS Direct Connect, VPNs, etc.).
  • Exposure to tools like SolarWinds, PRTG, Wireshark, or equivalent.
  • Understanding of ITIL processes and RCA practices.

Benefits

  • Health insurance coverage for Self, Spouse, and Kids.
  • Long-term benefit savings plan with employer matching contributions
  • Opportunities for professional development and advancement within the organization

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