Hiring For Customer Support

1 week ago

Bengaluru, Karnataka, India The Job Factory Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Greetings from The Job Factory

We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience

Salary Range : 5.5L.P.A + Incentive

US SHIFT

IMMEDIATE JOINERS ONLY

UG FRESHERS ALSO CAN APPLY

Roles & responsibilities :

  • Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries.
  • Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions.
  • Assist with product or service-related questions, troubleshooting, and technical support (if applicable).
  • Maintain a high level of product knowledge to provide accurate information and resolve customer concerns.
  • Accurately document and update customer information in the companys CRM system.
  • Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction.
  • Communicate in a clear, polite, and professional manner to ensure a positive customer experience.
  • Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution.
  • Collaborate with other team members and departments to improve service delivery.

Preferred candidate profile :

  • Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus).
  • Communication Skills: Clear, confident, and customer-centric communication skills.
  • Problem-Solving: Ability to handle complex issues with professionalism and patience.
  • Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs.
  • Technical Skills: Basic knowledge of computer applications and CRM software.
  • Time Management: Strong time management skills to handle high call volumes efficiently.
  • Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply.
  • Education: Minimum high school diploma; a college degree is preferred.
  • Shift Flexibility: Willingness to work flexible hours, including weekends and holidays.

Perks and benefits :

  • Competitive Salary: Attractive salary based on experience and skills.
  • Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc.
  • Health Benefits: Comprehensive medical insurance and healthcare plans.
  • Retirement Benefits: Provident fund, retirement savings, or pension options.
  • Paid Time Off: Generous vacation days, sick leave, and public holidays.
  • Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs.
  • Work-Life Balance: Flexible working hours and paid time off to support work-life balance.
  • Career Growth Opportunities: Opportunities for internal promotions and career development.
  • Training & Development: Ongoing training to help you enhance both personal and professional skills.
  • Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards.

Call HR

NO CHARGES APPLIED

  • International customer support executive

    20 hours ago

    Bengaluru, Karnataka, India Hiring Coach Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We Are HiringDakshOne Connect Pvt. Ltd.Building Careers. Delivering Excellence.Job Title: Lead Generation Specialist – US ProcessAbout the Role:DakshOne is hiring energetic and motivated professionals to join our US Lead Generation process.As a Lead Generation Specialist, you will connect with potential customers in the US, qualify leads, and help build a...

  • Customer Support Specialist

    3 days ago

    Bengaluru, Karnataka, India Hiring Studio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking for a Customer Support Specialist ,roles involves handling customer queries, orders, pricing, and account management. Strong communication, MS Office skills & problem-solving required.

  • Hiring For Customer Support

    1 week ago

    Bengaluru, Karnataka, India Glorious Hr Services Full time ₹ 2,70,000 - ₹ 5,40,000 per year

    BPO Sales Voice Process | Work from Office | BangaloreWe are hiring for a Voice Sales Process in Bangalore. If you have strong communication skills and a passion for sales, this is the right opportunity for youRequirements:Min. 1 year experience in Customer Service or Sales (Voice)Excellent communication in English & Hindi (regional language...

  • Hiring For Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Glorious Hr Services Full time ₹ 4,22,000 per year

    Role: International Chat Process (US Customer Support)Location: Bangalore (Work from Office)Shift Timings: US shiftsWorking Days: 5 Days a Week (2 Days Off)Transport: 2-Way Cab FacilityJoiners: Only Immediate Joiners will be consideredEligibility Criteria:Freshers or Minimum 1 year of experience in Customer SupportFreshers with excellent communication skills...

  • Customer support

    6 days ago

    Bengaluru, Karnataka, India Novantice Solutions Full time

    Hiring for International customer support voice process,Handeling inbound US customer call's and help the customer and resolve their issue.More details will be brief during the screening round.contact hiring for Manager Provident fundOffice cab/shuttleHealth insuranceAnnual bonus

  • We are Hiring Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Collar Jobskart Full time ₹ 36,00,000 - ₹ 48,00,000 per year

    Hello Folks,OPPORTUNITY IS HERE READY TO GRAB ITWere HiringPosition: International Customer Care Executive (Voice Process)Location: [ Banglore/ Work from Office]Experience: 1- 3 YearsSalary: 3.5L + IncentivesShift: Night Shift / US ProcessJob Type: Full-timeDesired Skills:Excellent English communication skills (mandatory).Ability to work in night shifts.Good...

  • Remote Customer Support Reps

    2 weeks ago

    Bengaluru, Karnataka, India Jobs for Humanity Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to...

  • Hiring For Customer Support

    6 days ago

    Bengaluru, Karnataka, India Glorious Hr Services Full time ₹ 22,000 - ₹ 25,000 per year

    Role: Customer Support - Voice ProcessFreshers and experienced both can applyFor experienced; Required minimum 1 year of Customer Service experienceLanguages Required: English and Hindi FluentLocation: BangaloreShifts: Day6 Working Days; 1 Day Rotational OffOnly Immediate JoinersCompensation:For fresher- 18k Take home ; 22k CTCFor exp- 21k Take home; 25k...

  • We are hiring For Team Leader

    4 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader BPO Domestic OperationsJob Summary:We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Rise For Men Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    This is a remote, work from home job.ResponsibilitiesRespond to customer inquiries via email, live chat, and social mediaHelp customers with their orders and returnsResolve customer complaints and issues