Voice Support

2 weeks ago

Bengaluru, Karnataka, India The Job Factory Full time ₹ 5,50,000 - ₹ 10,00,000 per year

Greetings from The Job Factory

We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience

Salary Range : 5.5L.P.A + Incentive

US SHIFT

IMMEDIATE JOINERS ONLY

UG FRESHERS ALSO CAN APPLY

Roles & responsibilities :

  • Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries.
  • Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions.
  • Assist with product or service-related questions, troubleshooting, and technical support (if applicable).
  • Maintain a high level of product knowledge to provide accurate information and resolve customer concerns.
  • Accurately document and update customer information in the companys CRM system.
  • Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction.
  • Communicate in a clear, polite, and professional manner to ensure a positive customer experience.
  • Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution.
  • Collaborate with other team members and departments to improve service delivery.

Preferred candidate profile :

  • Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus).
  • Communication Skills: Clear, confident, and customer-centric communication skills.
  • Problem-Solving: Ability to handle complex issues with professionalism and patience.
  • Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs.
  • Technical Skills: Basic knowledge of computer applications and CRM software.
  • Time Management: Strong time management skills to handle high call volumes efficiently.
  • Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply.
  • Education: Minimum high school diploma; a college degree is preferred.
  • Shift Flexibility: Willingness to work flexible hours, including weekends and holidays.

Perks and benefits :

  • Competitive Salary: Attractive salary based on experience and skills.
  • Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc.
  • Health Benefits: Comprehensive medical insurance and healthcare plans.
  • Retirement Benefits: Provident fund, retirement savings, or pension options.
  • Paid Time Off: Generous vacation days, sick leave, and public holidays.
  • Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs.
  • Work-Life Balance: Flexible working hours and paid time off to support work-life balance.
  • Career Growth Opportunities: Opportunities for internal promotions and career development.
  • Training & Development: Ongoing training to help you enhance both personal and professional skills.
  • Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards.

Call HR

NO CHARGES APPLIED

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