Senior Centre Manager

2 days ago

Cuttack Salur, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose

  • Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule
  • Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

  • Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
  • Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
  • Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
  • Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
  • Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of customers
  • Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
  • Carry out end use monitoring of loans as per the process
  • Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
  • Create a daily report of tasks planned and executed and submit to Branch Manager.
  • Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
  • Ensuring critical parameters like lead to login are executed as per matrix .
  • Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

  • Quality sourcing and achieving targets as defined
  • Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
  • Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

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