Divisional Risk and Control Specialist, Associate

Role Description

The Divisional Risk and Control Specialist Documentation Analyst is responsible for delivering specific aspects of the risk and control strategy for a sub-division. This includes reviewing, mining, enriching controls data and documentation for management of key control inventory. Understanding operational processes for monitoring risk and control activities, designing of key controls and risk-based control reporting of key issues, performance, and validation of cyclical activities such as certification and annual control self-assessments. It would also include, control assurance, incident research, remediation monitoring and other ad hoc control initiatives and projects. The Divisional Risk and Control Specialist - Documentation Analyst will liaise with other risk and control functions, on a management level to assure the integration of risk initiatives and projects.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities:

Detail-oriented and intellectually curious Operational Process and Control Writer to support the documentation, training, and enhancement of operational controls and processes. The ideal candidate will possess strong communication skills, a passion for reading and interpreting complex policy and risk literature, and the ability to engage with senior global stakeholders. This role also requires comfort with data tracking, new tools, and a proactive interest in AI-enabled solutions.

• Maintain Key Control Inventory - Review of existing controls framework and documenting required controls in line with the Bank's risk framework and taxonomy ensuring Minimum Control Standards are met with and standardized across the cross divisional global footprint of Operations. This also includes supporting control lifecycle activities by documenting key control attributes and updates in governance tools and performing review and challenge on various certification and assessments performed by control owners.
• Control Designing: Draft and refine process and control documentation aligned with enterprise standards and risk frameworks.
• Policy & Governance Analysis: Review and interpret large volumes of process, policy, and risk-control documentation with sustained focus and accuracy.
• Training & Guidance Support: Conduct training sessions on control activities and tooling (e.g., Controls Platform, Key Control Lifecycle Events) for diverse audiences across geographies. Support and guide stakeholders through Control Inventory tool.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including senior stakeholders, to gather inputs and validate content. Engage with project teams to support control-related initiatives and timelines.
• Reporting: Contribute to reporting and dashboarding efforts to monitor control health and progress. Generate and report various control inventory reports on demand. Track and maintain control inventory data with precision and timeliness.
• AI-equipped: Explore and apply AI-enabled tools to improve documentation and training delivery. Learn and adapt to new applications and platforms used for control management and reporting.

Your skills and experience

• 5 to 7 years of experience working with ServiceNow or similar platforms/control inventories.
• Proficient with SharePoint, MS Office (Excel, PowerPoint, Word, etc) – strong excel skills required.
• Exceptional written and oral communication skills, with proven ability in interviewing process experts and risk type controllers to understand the end-to-end process and associated risks which will form the base of writing key controls. Ability to continually read and comprehend complex process documentation, assess the control requirements for a process and write the controls in clear and unambiguous language to meet the standards prescribed by the Risk Organization.
• Experience interacting with senior stakeholders across global teams on various risk related topics.
• Ability to conduct effective training sessions across diverse audiences and time zones.
• Strong analytical skills, high attention to detail, solid organizational and interpersonal skills
• Comfort with learning and using new tools and systems.
• Interest in leveraging AI and automation to enhance documentation and training.
• Ability to read and absorb extensive policy and control documentation including risk taxonomy, minimum standards, audit reports
• Prior experience in operational risk, controls, or process documentation is a plus.
• Intermediate project management capabilities
• Effective problem solving and decision-making capability
• Experience operating in a complex and fast-paced global environment
• Open-minded, capability to share information, transfer knowledge and expertise with others
• Knowledge of financial domain & terminology would be a plus

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs