general manager- hospitality

2 days ago

Gurgaon, Haryana, India BLS International Full time

Role Overview

This role designed for a forward-thinking executive with deep hospitality experience and commercial acumen. The incumbent will be responsible for the full lifecycle of hotel portfolio management — from financial performance and operational oversight to asset review and stakeholder reporting. You will be a key architect in building BLS's hospitality arm into a profitable, scalable, and globally recognized business.

Key Responsibilities

Strategic Leadership & Business Growth

  • Develop and execute a scalable operational strategy for the hospitality vertical aligned with BLS International's business objectives.
  • Drive strong financial and operational performance of all hotel assets through disciplined execution and proactive leadership.
  • Set performance targets, review KPIs regularly, and ensure that properties meet or exceed profitability benchmarks.
  • Build a differentiated hospitality portfolio through helping the top management in strategic acquisitions and asset optimization including appraisal of opportunities and negotiations.
  • Support the leadership team on investment decisions, market entry strategy, and brand development.
  • Exploring new business opportunities, identifying companies that provide hotel management services, and evaluating prospects for new hotel developments.

Hotel Operations & Asset Management

  • Own the P&L for all operating and upcoming hotel assets.
  • Drive operational excellence across properties, ensuring service quality, guest experience, compliance, and brand consistency.
  • Management of existing hotel operations, including coordination, performance monitoring, implementation of strategies to enhance EBITDA, and driving sustainable growth.

Asset Review & Stakeholder Reporting

  • Conduct regular reviews of hotel assets to assess performance, identify gaps, and ensure alignment with strategic objectives.
  • Prepare reports, presentations, and strategic inputs for investors, ownership groups
  • Work closely with legal, financial, and operational teams to ensure all compliance and stakeholder reporting is timely and accurate.

Team Leadership & Organizational Design

  • Build and lead a high-performance hospitality team including property GMs, operations heads, finance controllers, and support staff.
  • Drive a performance culture through clear KPIs, incentives, and capability development.
  • Foster a service-driven, innovation-oriented culture aligned with global hospitality standards.

External Engagements & Partnerships

  • Serve as the face of the hospitality business for internal and external stakeholders.
  • Forge strategic alliances with global hotel brands, travel companies, technology providers, and vendors.

Candidate Profile

Experience & Credentials

  • 15–20 years of progressive leadership experience in the hospitality sector, ideally across multiple geographies.
  • Proven track record of managing large hotel portfolios or launching new hospitality businesses.
  • Strong command over hotel operations, financial planning, and performance management.
  • Deep understanding of hospitality economics, guest experience design, and digital transformation in hotels.

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