Team Lead, Alert Review, Fraud, UK

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

AOBUT THE TEAM 

Here at Tide, we are seeking a highly skilled and experienced Team Leader to oversee our Transaction Monitoring team in our first line of defence with experience in transaction monitoring within the banking payments space, with a deep understanding of fraud detection, compliance, and risk management. This role requires strong leadership skills, along with a deep understanding of fraud prevention, risk management, and compliance within the payments ecosystem.

Your team will be responsible for the monitoring of the transaction and behaviours across our customer base, ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This role is a key element of our team, so we're looking for someone who is a passionate investigator, possesses good knowledge on fraud and transaction monitoring, who will help reduce risk to tide, and let our members get back to doing what they love.

ABOUT THE ROLE 

• Lead and manage a team of up to 12 Fraud Analysts, providing guidance, support, and mentorship.
• Oversee workflow and workload, ensuring efficient distribution and completion of tasks, including managing 24/7 shift patterns.
• Maintain high standards of quality, ensuring team members consistently achieve 95% or above in QA/QC checks.
• Serve as a Subject Matter Expert, staying abreast of evolving fraud threats, risks, and control measures.
• Ensure adherence to Tide's policies and procedures, complying with FCA requirements.
• Represent the team in meetings with internal and external stakeholders, including auditors.
• Make informed, regulation-based decisions and clearly articulate the rationale behind them.
• Manage team resources effectively through capacity planning, prioritization, and work allocation.
• Identify and implement process improvements to enhance control and efficiency.
• Recruit, develop, and retain talented staff, fostering a high level of professionalism.
• Conduct regular performance management and provide constructive feedback to team members.

WHAT WE ARE LOOKING FOR

• You have 4+ years of experience managing or providing supervisory support to Fraud  analystsH
• You have specifically worked in an environment related to fraud  prevention
• You have excellent verbal, written, and interpersonal communication skills in English
• You must be self-motivator and self-starter
• You are focused on regulations and risks Tide would face. 
• You possess exceptional listening and analytical skill
• You are able to multitask and successfully operate in a fast paced, team environment
•  You must adapt well to change and successfully set and adjust priorities as needed

WHAT YOU WILL GET IN RETURN

Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy, our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you'll get:

• 25 days paid annual leave
• Extended maternity and paternity leave covered by the company
• Additional health and dental insurance
• L&D budget 
• Snacks, light food, drinks in the office
• Mental wellbeing platform
• Flexible working - please note you will have to visit the Hyderabad office during high-level leadership visits. You will be notified about that at least 2 weeks in advance.

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

 
Disclaimer
 
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official  email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

---