Global infrastructure manager

Role Purpose
The Infrastructure Manager is responsible for leading the design, delivery, and operational excellence of the organisation's IT infrastructure on a global scale. This includes enterprise services (Microsoft technologies, Email, Active Directory, Entra), on-premises systems (Windows Server, VMware), backup and monitoring technologies, and database environments. The role also encompasses people leadership, stakeholder engagement, and a strong focus on security, service continuity.

Key Responsibilities
Technical Leadership

• Oversee the management and optimisation of:
• Microsoft Azure cloud services
• Microsoft 365 suite (Exchange, SharePoint, Teams)
• Windows Server infrastructure (AD / Entra, DNS, DHCP, GPO)
• VMware virtualisation platforms
• Backup technologies (e.g., Dell APEX, Barracuda)
• Monitoring tools (e.g., SolarWinds, DataDog)
• Ensure infrastructure is secure, resilient, and scalable.
• Lead root cause analysis and problem resolution for major incidents.
• Drive continuous improvement and automation across infrastructure services.

People & Stakeholder Management

• Manage and mentor a team of infrastructure professionals.
• Foster a culture of collaboration, accountability, and technical excellence.
• Engage with internal stakeholders to understand business needs and translate them into infrastructure solutions.
• Provide clear communication and reporting to senior leadership.

Security & Compliance

• Implement and maintain security best practices across all infrastructure layers.
• Ensure compliance with internal policies and external regulations.
• Collaborate with the Cybersecurity team on threat detection, vulnerability management, and incident response.

Service & Change Management

• Own infrastructure-related incident, problem, and change management processes.
• Ensure timely resolution of incidents and effective communication during outages.
• Lead infrastructure components of change initiatives and projects.

Project Oversight & Risk Management

• Provide technical oversight and governance for infrastructure projects.
• Identify and manage risks related to infrastructure operations and changes.
• Support project teams with infrastructure planning, resource allocation, and delivery assurance.
• Accurate estimations or work and resources

Audit & Compliance Support

• Lead and coordinate IT infrastructure audits across global regions, ensuring timely response to audit findings and implementation of remediation plans.
• Collaborate with internal and external auditors to provide evidence, documentation, and technical insights for global infrastructure systems.
• Maintain audit readiness by ensuring systems, processes, and documentation meet regulatory and internal standards.
• Support global teams in addressing audit actions, tracking progress, and reporting on compliance status.

Skills & Experience Required

• Proven experience in managing enterprise infrastructure environments.
• Strong technical expertise in:
• Azure, Microsoft 365, Windows Server, VMware
• Backup technologies
• Observability and monitoring technologies
• Experience in leading teams and mentoring technical staff.
• Strong stakeholder management and communication skills.
• Security-focused mindset with knowledge of best practices and frameworks.
• Solid understanding of ITIL processes (Incident, Problem, Change).
• Experience in project oversight, ability to manage multiple priorities and work to tight deadlines.
• Experience driving automation, orchestration and self-service to improve efficiency
• Risk management, and compliance frameworks in a global context.
• Understanding of audit processes, supporting internal and external audits for IT infrastructure across multiple regions or countries.

Personal Attributes

• Strategic thinker with a hands-on management approach.
• Strong leadership and team-building capabilities.
• Excellent problem-solving and analytical skills.
• Calm under pressure and adaptable to change.
• Committed to continuous improvement and professional development.

Qualifications

• Degree or relevant in role experience
• +5 years in operations at a senior level
• +5 years' experience of direct line management of people
• Experience in matrix management
• Certifications in Microsoft technologies.
• Desirable experience in project management