Appian Support

4 days ago

Bengaluru, Karnataka, India Anlage Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Description

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role,

you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high

availability, performance, and reliability of business-critical workflows..

Key Responsibilities:

  • Provide L2/L3 support for Appian applications, including incident resolution, root cause

analysis, and performance tuning.

  • Monitor application health and proactively identify potential issues using Appian and

third-party monitoring tools.

  • Collaborate with development teams to deploy patches, enhancements, and new

features.

  • Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version

upgrades and hotfixes.

  • Create and maintain support documentation, knowledge base articles, and runbooks.
  • Participate in on-call rotation and provide timely support during critical incidents.
  • Work with Appian support and other vendors to resolve platform-level issues.
  • Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications:

  • 3+ years of experience in Appian BPM platform support or development.
  • Strong understanding of Appian architecture, components, and deploymentprocesses.
  • Experience with Appian 21.x or later versions.
  • Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
  • Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated DeploymentManager).
  • Knowledge of SQL, REST APIs, and web services.
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
  • Excellent communication and problem-solving skills.

Preferred Qualifications:

  • Appian Certified Associate Developer or higher.
  • Experience in Agile/Scrum environments.
  • Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
  • Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA.

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