Senior Scrum Master
2 weeks ago
Team Leadership & Facilitation
- Lead and support 23 Scrum teams across the Horizon and MassCom product portfolios.
- Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint
Review, and Retrospective.
- Remove impediments proactively and support the team in meeting sprint and release commitments.
- Ensure clarity of goals and alignment between engineering, product, and cross-functional
stakeholders.
Coaching & Agile Maturity
- Coach teams on Agile principles and Scrum best practices.
- Mentor junior and mid-level Scrum Masters to elevate Agile capabilities.
- Promote a culture of ownership, psychological safety, and continuous improvement.
- Support team-building initiatives across distributed teams.
Delivery & Continuous Improvement
- Track and communicate team performance metrics (velocity, throughput, predictability).
- Identify and address delivery bottlenecks and risks.
- Guide teams in quarterly planning, release planning, and forecasting.
- Support implementation of metric dashboards for leadership insights.
Cross-Functional Collaboration
- Partner with Product Owners to maintain healthy, prioritized backlogs.
- Coordinate dependencies with Engineering Managers and tech leads across 20+ teams.
- Communicate progress and risks to leadership with clarity.
- Support alignment during large initiatives or escalations.
Scaling & Organizational Support
- Participate in or facilitate scaled Agile ceremonies.
- Contribute to processes that increase efficiency and collaboration.
- Support the Agile Coach in evolving Crisis24's Agile operating model.
Qualifications
Required
- 8-10 ( our of which 4-7 + years ) of experience as a Scrum Master.
- Experience supporting multiple teams in a distributed environment.
- Strong knowledge of Agile/Scrum frameworks.
- Excellent communication and facilitation skills.
- Experience with Jira and Confluence.
Preferred
- Certifications such as PSM II/III, CSM, CSP-SM, SAFe SSM or SASM.
- Experience in cybersecurity, risk intelligence, or SaaS.
- Familiarity with scaling frameworks (SAFe, LeSS, Nexus).
- Background in software engineering or product development.
Core Competencies
- Servant leadership
- Problem-solving
- Emotional intelligence
- Adaptability
- Data-driven thinking
- Influence without authority
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