Outlet Manager/Shift Manager

2 weeks ago

Bhopal Bilaspur Indore, India Theobroma Foods Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • To prepare the long-term plan of managing the restaurant
  • To plan and prepare the calendar for various events and festivals
  • To coordinate daily Front of the House and Back of the House restaurant operations
  • To deliver superior service and maximize customer satisfaction
  • To respond efficiently and accurately to customer complaints
  • To regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Manage restaurants good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • To conduct the survey of similar restaurants for continual betterment in terms of revenue
  • To decide the advertisement and publicity plans for promotion of restaurant
  • To track the ratings of the restaurant on various web portals viz Trip Advisor and to implement the measures for improving the same
  • To work out the rate contracts with corporate customers
  • To maintain the inventory of all the items of the restaurant and to report shortage

or loss of the items if any

  • To take feedback about customer satisfaction levels and to compile the guest

history regarding their preferences, special requirements etc

  • To comply with all health and safety regulations

  • To approve leaves of the team members

  • To prepare duty roster of the team members of restaurant
  • To conduct the training for team members as per the training calendar
  • To conduct performance appraisal of the team members
  • To work out increments, promotions, transfers etc of the employees

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