Sales Operations Coordinator

6 days ago

Bhubaneshwar, Odisha, India Cummins Full time
Description
Job Summary

The Sales Support Specialist plays a critical role in supporting the sales force through data-driven insights, system administration, and marketing activities. This role involves executing, supporting, and continuously improving sales operations, reporting, and customer engagement initiatives under limited supervision.

Key Responsibilities Reporting
  • Consolidate and distribute recurring sales reports.
  • Create ad-hoc sales reports and revise reporting templates.
  • Aggregate data from various sources to support forecasting and business planning.
System Administration
  • Execute complex tasks using internal systems and tools (e.g., Salesforce, WWSPS, BMS, Portal).
  • Document and maintain ad-hoc system processes.
  • Periodically audit user-entered data for accuracy and completeness.
  • Identify and implement system improvements to enhance data integrity and usability.
Data Analysis (Internal & External)
  • Analyze external data sources (e.g., Polk, Dodge, RigDig) to identify sales opportunities.
  • Share insights and qualified leads with the sales team.
  • Conduct internal sales analyses including variance analysis, projections, costing, and bundling.
  • Compile and communicate competitive intelligence to relevant stakeholders.
Sales Enablement & Marketing Activities
  • Coordinate Order Board and Dispatch Detail sharing with distributors.
  • Organize and support fleet and mechanic meets to enhance customer engagement.
  • Drive business growth through new product launches.
  • Plan and execute roadshows, van campaigns, and other marketing activities to promote products and services.
Responsibilities
Qualifications
  • High school diploma or certificate of completion of secondary education, or equivalent experience.
  • This position may require licensing for compliance with export controls or sanctions regulations.
Core Competencies
  • Action Oriented – Tackles new opportunities and challenges with urgency and enthusiasm.
  • Communicates Effectively – Delivers clear, audience-specific communication across multiple channels.
  • Plans and Aligns – Prioritizes and organizes work to meet business goals.
  • Self-Development – Proactively seeks learning opportunities and personal growth.
  • Data Analytics – Interprets and communicates data insights to support business decisions.
  • Project Schedule Management – Manages timelines and deliverables using appropriate tools and processes.
  • Adapts to Target Audience – Tailors complex information for diverse stakeholders.
  • Integrates Customer Perspective – Aligns sales strategies with customer needs to drive revenue.
  • Values Differences – Embraces diverse perspectives and fosters an inclusive work environment.
Qualifications
Skills and Experience
  • Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
  • Proficiency in data analysis and reporting tools.
  • Experience with CRM and sales systems such as Salesforce.
  • Strong understanding of marketing campaign execution and customer engagement strategies.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience in coordinating with distributors and external stakeholders.

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