Senior Cloud Engineer

We are seeking a highly skilled Senior Cloud Engineer (8+ years experience) to join our Digital & Technology team. This role is responsible for delivering advanced technical support and leading the administration, implementation, and continuous improvement of our enterprise IT infrastructure across global sites. The position demands deep expertise in VMware virtualization, Windows and Linux server environments, cloud services (Azure AD, O365), automation, and IT service delivery.

This is a critical role contributing to the stability, performance, and security of our hybrid IT environment and supporting our global business operations.

Essential Skills and Experience

• 8–10 years' experience in IT infrastructure management across cloud and hybrid environments.
• Proven hands-on expertise (5+ years) in:
• VMware vSphere, vSAN, ESXi
• Windows Server Administration
• Active Directory / Azure AD
• Microsoft O365 ecosystem
• PowerShell scripting (for automation and reporting)
• ITIL-aligned service delivery (incident/change/problem management)
• Familiarity with:
• Linux/Unix environments
• SCCM, Citrix, Terminal Services
• Monitoring tools (e.g., SCOM, Splunk)
• Enterprise backup, security practices, and DR planning

Key Responsibilities

1. Infrastructure Operations & Support

• Provide L2/L3 technical support for infrastructure services globally (24/7).
• Administer VMware environments (vSphere, vSAN, vCenter) and Wintel platforms.
• Monitor systems to ensure availability, performance, and security.
• Maintain Active Directory, Azure AD, O365, Citrix, SCCM, and other server technologies.
• Administer and troubleshoot Linux/Unix servers (basic level).

2. Cloud & Virtualization

• Participate in the design, operation, and optimization of hybrid and cloud-based environments.
• Support migration projects and integration with Azure VMware Solution (AVS).
• Maintain infrastructure documentation, configurations, and automation scripts.
• Contribute to lifecycle planning, capacity forecasting, and cost-efficiency efforts.

3. Process, Governance & ITIL

• Ensure compliance with ITIL processes for incident, change, and problem management.
• Maintain service catalog items and documentation for change requests.
• Drive continual improvement in IT service delivery and operational efficiency.

4. Technical Leadership & Knowledge Sharing

• Provide technical guidance to team members and internal stakeholders.
• Conduct on-the-job training and documentation for SD teams.
• Participate in stakeholder meetings, reporting, and technical reviews.
• Support technical aspects of infrastructure projects, from scoping to delivery.

Desired Attributes

• Demonstrated ability to work autonomously in a high-performance environment.
• Strong documentation, troubleshooting, and communication skills.
• Experience supporting a multi-region or global IT environment.
• Collaborative team player with a commitment to process improvement and service excellence.

Qualifications

• Tertiary qualifications in Information Technology or a related field.
• Relevant industry certifications (e.g., VMware VCP, Microsoft Azure Admin, ITIL Foundation) are highly desirable.

Job Type: Full-time

Pay: ₹1,400, ₹2,000,000.00 per year

Application Question(s):

• What is your total work experience?
• What is your Current CTC?
• What is your Expected CTC?
• What is your notice period?

Experience:

• VMWare: 5 years (Required)
• Active Directory: 4 years (Required)
• Microsoft Windows Server: 5 years (Required)
• Linux: 1 year (Preferred)
• Azure Active Directory: 1 year (Required)

Work Location: In person