Staff Server Operations Engineer

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

Role Summary:

Staff Engineer Server Operations are responsible for evaluating, implementing, deploying and supporting technologies to ensure delivery and technical support of products, applications, and services to agreed service levels and standards for the environment.

The Staff Engineer Server Operations should have a firm understanding of AWS Cloud and Infrastructure as code technology, with good knowledge and understanding of server infrastructures (Windows & Linux), Fileservers, Security fundamentals, backup technologies network devices such as load balancers and Firewalls.

Professional Responsibilities:

• Proactively maintain and develop all operational infrastructure technology to maintain a 24x7x365 uptime service.
• Proactively monitoring system performance and capacity planning
• Good knowledge and experience in managing Linux: RedHat, CentOS, Debian, etc.
• Good knowledge and experience in managing Microsoft Infrastructures (Windows Server, Active Directory, RDS) and Hypervisor technology (Hyper-V and VMware)
• Manage, coordinate, and implement software upgrades, patches, certificates, hot fixes and on servers, workstations, and network hardware
• Awareness of vulnerability management systems and security remediation.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Expert in Powershell, Shell, Perl, and/or Python, terraform scripting
• Strong grasp on configuration management tools, such as Puppet and Chef, Ansible.
• Experience with DevOps tools such as Jenkins, Git, etc.
• Strong hand on knowledge Public cloud skills and awareness (AWS) will be added advantage, particular with infrastructure as code skills.
• Good knowledge on Puppet and terraform
• Excellent troubleshooting skills: Able to solve authentication issues, troubleshoot connectivity issues with servers and certificates.
• Experience with integrating applications and providing support related to infrastructure.
• Enhance and improve existing infrastructure through automation and reporting.
• Take handoff of problems from SME leads and work them independently to root cause.
• Own Root Cause Analysis and Problem Management for Infrastructure issues.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Benefits:

• Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.