Service Engineer
2 days ago
Job description
About Company:-
A renowned name, Sahajanand Laser Technology Ltd. Situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser Marking for Bearing, Laser Marking for Piston rings, Laser Marking for Valves, Laser Marking for Nozzles, and Laser Marking for jewelry.
Kindly go through our websites mentioned below for further details.
Company Website :
- Designation: Jr. Engineer/ Engineer
- Department: Service
- Experience: 1 to 3 Years
- Location: Ahmedabad/Gandhinagar
- Edu. Qualification: Diploma / BE/B.Tech - EC/Electrical
Roles and Responsibilities
- Responds to customer complaints
- Evaluates and resolves problems of the customer
- Assists in installing the equipment
- Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
- Works alongside with technical sales engineers
- Offers customer training for the product
- Repairs, tests and maintains equipment
- Monitors performance of the product
- Maintains product manuals
- Provides customers with regular reports and feedback on their service requests
- Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
- Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.
Required Candidate profile
- Proven Work experience on Fiber Marking Machine, Welding Machine.
- Excellent analytical and problem-solving skills must be possessed by all service engineers.
- Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.
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