Hiring For Premium International voice Process

1 week ago

Delhi NCR, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Wipro Limited is an Indian multinational technology company that provides information technology, consulting and business process services

It is one of the six leading Indian Big Tech companies

Wipro's capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technologies, servicing customers in 167 countries

Wipro operates in over 60 countries and serves clients in industries such as financial services, healthcare, manufacturing, retail, and telecommunications

Major services provided by Wipro are:

  • IT services such as software development, system integration, and IT consulting
  • Business process services including customer service, finance and accounting, and human resources
  • Consulting involves advising companies on business strategies, technology solutions, and organizational improvements
  • Engineering services including product development, research and development, and technical support
  • Cloud services such as cloud migration, management, and infrastructure services

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign

Principal Responsibilities:

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • To strive to create a healthy and fun filled Environment in the team
  • Display interpersonal skills in handling the day-to-day operations on the floor
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Identify, share and support operational improvements

Critical Skills Required:

  • Very Good written & spoken communication skills
  • Should be flexible to work in rotational shifts in 24*5 work environment
  • Proficient in computer usage and Basic knowledge on MS Office
  • Pro-active & Positive Attitude
  • Ability to Work efficiently and effectively in a team
  • Excellent Customer facing Skills and Ability to build Rapport
  • Should have the ability to escalate issues with a view to bringing about a win-win resolution

Education Eligibility:

  • Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
  • Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts:

Gurugram as per the business requirements

US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs

Perks and Benefits:

  • Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
  • Health Insurance at nominal rates facilitated by the organization
  • Regular Rewards and Recognition programmes
  • Career mapping and growth
  • Regular Learning & Development initiatives
  • Further Education assistance programmes

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