Quality Analyst

QC Analyst — (Delhi | Full-time | Onsite)

Budget: 25k-40k/pm

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview

As a Quality Auditor, you will review and check AI bot calls to make sure they meet quality standards. Your work will include listening to calls, finding issues, and sharing clear reports with the team. You'll also help test the platform and suggest ways to make it better.

This is a great role for freshers who are detail-oriented and eager to grow, with exposure to quality checks, product improvements, and client reporting.

Key Responsibilities

• Working closely with prompt engineers to relay findings
• Listening to and analyzing customer calls handled by our AI voice agents.
• Identifying issues such as incorrect responses, flow breaks, or technical glitches.
• Debugging call transcripts and flagging root causes for errors.
• Documenting patterns and working with the product/prompting team to improve accuracy and conversion.
• Ensuring that calls meet quality, compliance, and customer experience standards.

Who We're Looking For

• Bachelor's degree in any discipline (Engineering, Business, or related fields preferred).
• Strong attention to detail, analytical mindset, and problem-solving ability.
• Excellent communication skills
• Ability to create professional reports and present findings to enterprise customers.
• Interest in conversational AI, customer experience, or QA processes.
• Freshers with demonstrated learning agility and curiosity are encouraged to apply.

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India's leading financial institutions.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹40,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• What are your salary expectations?
• How soon are you available to join?
• Will you be comfortable working from office in South Delhi

Work Location: In person