CP005- Urgent Opening For International Voice Process For Top MNC

1 week ago

Hyderabad, Telangana, India Sahasya Global Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description

Urgent Hiring for International Voice process

Min 1 Years of experience into international calling

Qualification: 10+2/ 10+3/Graduates /PG

Location: Hyderabad

Mode: Work From office

Job Summary: The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.

Roles & responsibilities:

  • Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers.
  • Provide assistance with product or service inquiries and problem resolution.
  • Maintain professionalism and empathy, ensuring a positive customer experience.
  • Excellent communication skills are a basic requirement.
  • The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.
  • An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.
  • Flexible to work in Night shift (US timing)

Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision

Other Benefits:

Medical Allowance- (5Lakhs - Yearly)

Shift allowance- 250 Rs per working day

Cab facility *2-way Transport

Working Days : *5 days working and 2 days off in a week.

Meal: Free Meal during the work.

***References are highly appreciated***

For more details,

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Client industry you are hiring for: BPM / BPO

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