Ioc Analyst

7 days ago


Hyderabad, Telangana, India Cloudxtreme Full time ₹ 5,00,000 - ₹ 12,00,000 per year

JOB DETAILS:

Job Title: IOC Analyst

Locations: Hyderabad

Client: MNC Client

Experience Range: 3 to 5 years

Required Skills: SCOM, SolarWinds, Hyper-V, Windows server, Patch Management, Certifications (Must have)

Job Description:

  • Expertise in using monitoring tools (SCOM & SolarWinds) to oversee server and network performance.
  • Delivering Level 2 support for server and network-related issues.
  • Take ownership of critical incidents, ensuring timely and effective resolution.
  • Participate in Major Incident Management (MIM) calls as and when required.
  • Analyze and prioritize alerts based on severity and impact.
  • Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues.
  • Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives.
  • Join collaborative calls with other engineering teams to support and facilitate network and firewall changes.
  • Work with vendors for timely replacement of server hardware components.
  • Identify and resolve common OS problems, escalating complex issues to higher-level support when required.
  • Monitor and manage the health of the physical server estate.
  • Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation.
  • Participate in scheduled maintenance activities and provide support during planned outages.
  • Escalation for critical issues through the On-call Process.
  • Communicate effectively with internal teams and external vendors to resolve issues.
  • Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host.
  • Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure.
  • Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).

Technical Certifications (Must have)

  • ITIL V3 or V4 Foundation
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified in core technologies such as Microsoft e.g. MCSA

Technical Certifications (Good to have)

  • Microsoft Certified Systems Engineer (Hyper -V)
  • AZ 900 Azure Fundamentals
  • AI 900 – Azure AI fundamentals
  • Knowledge on ServiceNow

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