Senior Manager Site Reliability Engineer

2 days ago

Hyderabad, Telangana, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 30,00,000 per year

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.



As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Consumer & Community Banking, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities

  • Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability
  • Effectively negotiates with peers and executive partners to ensure optimal outcomes for all 
  • Drives the adoption of site reliability practices throughout the organization
  • Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics
  • Drives a culture of continual improvement and solicits real-time feedback to improve the customer's experience
  • Ensures your team collaborates with other teams within your group's specialization and avoids duplication of work where possible
  • Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes
  • Provides personalized coaching for entry to mid-level team members 
  • Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences 


Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 10+ years applied experience.
  • Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
  • Experience leading technologists to manage and solve complex technological issues at a firmwide level
  • Ability to influence the team's culture by championing innovation and change for success
  • Experience hiring, developing, and recognizing talent
  • Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)
  • Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
  • Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
  • Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
  • Experience with troubleshooting common networking technologies and issues
  • 5+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise


Preferred qualifications, capabilities, and skills

  • Ability to code and demonstrate data fluency

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