Lead Product Manager – Agentic Experiences
4 days ago
About Us: is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at
Why Join Us: At , you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
About the Team: The product team at Neuron7 is new and growing You'll join a design + product team working to launch Neuron7's next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you'll have the opportunity to have significant impact on both product direction and on the team's practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What you'll do: Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights. You'll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.
Key Responsibilities - Define and execute the product roadmap for Neuron7's Agent product, focusing on relevance, configurations, and insights. - Develop AI-driven insights to help customers track and improve search KPIs - Work with data science and engineering teams teams to implement intelligent search capabilities like vector/semantic search, RAG, and reinforcement learning for search optimization - Explore and implement concepts for Conversational Troubleshooting where relevant for service cases Integrate with major service platforms (e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics) to provide real-time insights within existing workflows. - Collaborate with data scientists and AI engineers to refine machine learning models that drive search capabilities. - Define and track core success metrics for search across our customers
Qualifications - 5+ years of product management experience, preferably in search- or field service-related products - Experience with AI-powered diagnostics, field service management (FSM), or customer support automation. - Familiarity with modern search concepts vector/hybrid search, RAG architectures, reinforcement learning, NER, query expansion/rewriting, knowledge graphs, intent recognition, and conversational search - Strong expertise in leveraging data and user behavior for search optimization - Experience with customer service and field service management (FSM) platforms such as ServiceNow, Salesforce Service Cloud, or Microsoft Dynamics. - Expertise in search KPIs and when or when not to use specific metrics. - Ability to translate complex data insights into clear, actionable recommendations for service teams. - Strong analytical and problem-solving skills, with a data-driven mindset. - Bachelor's or Master's degree in computer science We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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