Optum Digital Experience Measurement Analyst

1 week ago

Bengaluru, Karnataka, India UnitedHealth Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Primary Responsibilities:
  • Work with and support Optum Digital team leads with project, survey, data, dashboard and reporting management
  • Support Qualtrics operations and survey functionality
  • Assist in analyses of website and app performance (integrating multiple data sources including quantitative results, trend information, behavioral analytics such as Glassbox/ DataDog, and Adobe data)
  • Assist in preparing NPS and performance reports for LOB leads, business partners and reporting partners
  • Performing quality control checks to ensure accuracy of work for programming
  • Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free
  • Understand business objectives and support the execution of research plans that effectively address needs of digital teams across the Enterprise
  • Conduct pain-point analyses of Qualtrics data and insights to fit business needs
  • Execute ad-hoc requests that support survey and data operations
  • Engage in a collaborative work environment with other research operations team members
  • Estimate and communicate effective deadlines
  • Effectively self-monitors project related follow up tasks (revision/changes/etc) and escalate and address issues on projects proactively
  • Works with less structured, more complex issues
  • Serves as a resource to others
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
  • Graduate in any discipline
  • 5+ years of hands-on experience with Experience Measurement Platforms like Qualtrics or Medallia
  • 3 + years of experience working with onsite clients/stakeholders
  • Experience working on highly complex technical projects
  • Experience with data processing tools
  • Experience with Qualtrics or Medallia and survey data processing
  • Customer Experience analytics or Market research experience
  • Proficiency in using PPT and Excel
  • Proven attention to detail
  • Proven excellent written and oral communication skills
  • Proven solid quantitative and analytical skills
  • Proven abilities to solve the data issues by providing valuable suggestions

UnitedHealth Group

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