Chat Support Associate

2 days ago

Jabalpur, Madhya Pradesh, India Devdort Full time ₹ 25,000 - ₹ 35,000 per year
Chat Process Associate – Ahmedabad | Hiring Through Jabalpur Drive

Work Mode: On-site (Office)
Drive Location: Jabalpur
Relocation Required: Ahmedabad
Salary Range: ₹25,000 – ₹35,000 CTC

Position Overview

We are seeking motivated individuals for the position of Chat Process Associate for our Ahmedabad office. This hiring is being conducted through a dedicated drive in Jabalpur. Candidates selected through the process must be willing to relocate to Ahmedabad for full-time, office-based work.

This position offers excellent exposure in the travel service industry and is suitable for freshers as well as candidates with prior customer support experience.

Responsibilities

  • Handle customer queries related to travel through non-voice channels such as chat and email.

  • Provide clear, accurate, and timely responses to customer inquiries.

  • Manage booking-related issues, itinerary clarifications, cancellations, and general travel support.

  • Maintain service standards, documentation accuracy, and process compliance.

  • Work efficiently in rotational shifts, including night shifts as required.

Requirements

  • Minimum qualification: 12th pass, graduate, or diploma holder

  • Freshers can apply; prior BPO, customer service, or travel domain experience is an advantage

  • Strong written English communication skills

  • Good typing speed and basic computer proficiency

  • Willingness to relocate to Ahmedabad after selection

  • Comfortable with rotational and night shift schedules

Benefits and Compensation

  • CTC ranging from ₹25,000 to ₹35,000 based on experience and interview performance

  • Provident Fund

  • Shift allowances

  • Night shift cab (one-way) provided

  • Medical insurance

  • Career growth opportunities within the travel and customer experience sector

Work Location Details

  • Drive Location: Jabalpur

  • Final Joining Location: Ahmedabad (On-site)

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