Process Expert

3 days ago

Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

  • Impact: Your work will directly contribute to the success of our global operations.
  • Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
  • Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
  • Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
  • Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Job Role -

Customer Experience Stream
:

  • Focuses on post-onboarding customer support within Maersk.
  • Key activities include managing customer interactions across channels, handling cases, and overseeing customer onboarding and relationship management.
  • Bengali Speaking Customer Agent supporting Bangladesh region.

Administrative Stream
:

  • Involves support roles that handle technical, administrative, or operational tasks.
  • Spans from entry-level to experienced roles, requiring skills for standardized and specialized work to support operations.
  • At the senior end, individuals work independently, applying established standards but occasionally adjusting processes to resolve issues.
  • Typical work includes tasks of limited scope/complexity, with independent judgment within set boundaries, under supervision.
  • Candidate should speak Bengali fluently

The roles require foundational knowledge at the time of hiring. Individuals generally rely on standardized methods but may escalate non-standard issues. The position favors candidates with job-specific training and on-the-job experience within a defined discipline.

Requirements:
Any Graduate with 2 years of experience in Customer service

Bengali speaking mandatory

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Senior Process Expert

    1 week ago

    Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration....

  • RTR Process Expert

    3 days ago

    Navi Mumbai, Maharashtra, India NECSWS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company Description NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...

  • RTR Process Expert

    6 days ago

    Navi Mumbai, Maharashtra, India NECSWS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company Description NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.We have more than 30 years of experience in providing...

  • RTR Process Expert

    5 days ago

    Navi Mumbai, Maharashtra, India NEC Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNEC Software Solutions (India)On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.We have more than 30 years of experience in providing end...

  • Process Expert/Senior Process Expert

    1 week ago

    Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersk's services and inquiries.Provide accurate and reliable information to customers regarding Maersk's products, services, processes, pricing, and delivery times.Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high...

  • Process Expert

    21 hours ago

    Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren't all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our...

  • Process Expert/Senior Process Expert

    1 week ago

    Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Handling Customer Calls- Customer onboarding and relationship management- Contract and dispute management- and...

  • Process Expert/Sr. Process Expert

    2 weeks ago

    Navi Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration  ...

  • Process Expert

    1 week ago

    Mumbai, Maharashtra, India Mettler-Toledo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Process Expert - Accounts PayableLocation Mumbai, Maharashtra, IndiaDate posted September 24, 2025Job ID 20310Our Opening and Your ResponsibilitiesProcess and verify invoices, expense reports, and payment requests.Very good knowledge of GST and TDS and SAP experience must.Match purchase orders and contracts to invoices to ensure accuracyGenerating...

  • RTR Process Expert

    5 days ago

    Navi Mumbai, Maharashtra, India NECSWS Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Company Description NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.We have more than 30 years of experience in providing...