Customer Coordinator-CHA

2 weeks ago

Bengaluru, Karnataka, India INDELOX Services Pvt. Ltd Full time ₹ 2,64,000 - ₹ 3,46,188 per year

Responsibilities:

  • Maintain and update dockets using Navision (Nav Vision) software.
  • Prepare and share Daily Status Reports (DSR) with internal teams and importers.
  • Monitor shipment arrivals on a daily basis and coordinate timely clearance processes.
  • Manage approval and clarification processes for checklists, required documentation, and importer/forwarder queries.
  • Handle requests and releases related to Duty, Delivery Orders (DO), and Estimated Delivery Dates (EDD) for internal teams, importers, and freight forwarders.
  • Generate and coordinate E-Way Bill requests with customers or internally, ensuring timely preparation and clearance of shipments.
  • Liaise with the airport operations team for daily clearance activities and resolve any operational issues.
  • Ensure Bill of Entry (BE) is filed under the correct NOM AWB IGM link and uploaded to E-Sanchit for responding to customs queries.
  • Verify value and validity of WH/PD bonds and initiate bond requests with importers as required.
  • Check the validity of Marine Insurance and request renewal from importers before expiry.
  • Arrange dry ice for perishable shipments as and when required.
  • Take ownership of checklist responsibilities during the absence.

Qualifications:

  • Experience in import documentation and clearance processes.
  • Familiarity with Navision or similar ERP systems.
  • Strong coordination skills with internal teams, importers, freight forwarders, and customs officials.
  • Knowledge of customs regulations, E-Sanchit, E-Way Bill generation, and marine insurance practices.
  • Ability to handle time-sensitive and perishable shipments efficiently.
  • Good communication and follow-up skills.

Job Type: Full-time

Pay: ₹22, ₹28,983.22 per month

Work Location: In person

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