Customer Support Executive

1 week ago


Rajouri Garden Delhi Delhi, India Sera Vestments Private Limited Full time ₹ 20,00,000 - ₹ 40,00,000 per year

Job Role: Customer Experience Executive

Industry: Automobile

Location: Rajouri Garden, Delhi

Department: Customer Support/Operations

Responsibilities:

  • Handle inbound and outbound calls, chats, and emails related to customer queries, complaints, and service requests.
  • Provide accurate information regarding products, services, warranties, and order status.
  • Coordinate with field teams, vendors, and logistics partners to ensure timely service delivery.
  • Maintain detailed and accurate records of customer interactions and transactions in CRM.
  • Follow up with customers to ensure issue resolution and satisfaction.
  • Escalate unresolved cases to the appropriate department while ensuring timely closure.
  • Collect feedback from customers to identify improvement opportunities.
  • Achieve daily and monthly performance metrics, including response time and customer satisfaction targets.

Qualifications & Experience:

  • Bachelor's degree or equivalent qualification.
  • Minimum 2 years of experience in customer service, preferably in e-commerce, automotive, or service based industries.
  • Excellent verbal and written communication skills (English & Hindi).
  • Strong listening, empathy, and problem-solving skills.
  • Ability to multitask and work under pressure.
  • Basic knowledge of CRM systems, Excel, and ticketing tools is an advantage.

Preferred Attributes:

  • Experience in handling product or service complaints.
  • Strong coordination skills with cross-functional teams.
  • Customer-first attitude with a focus on quality and service excellence.

Job Types: Full-time, Permanent

Pay: ₹400, ₹417,165.94 per year

Experience:

  • Customer support: 2 years (Required)

Work Location: In person



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