Customer Support Executive
1 week ago
Job Role: Customer Experience Executive
Industry: Automobile
Location: Rajouri Garden, Delhi
Department: Customer Support/Operations
Responsibilities:
- Handle inbound and outbound calls, chats, and emails related to customer queries, complaints, and service requests.
- Provide accurate information regarding products, services, warranties, and order status.
- Coordinate with field teams, vendors, and logistics partners to ensure timely service delivery.
- Maintain detailed and accurate records of customer interactions and transactions in CRM.
- Follow up with customers to ensure issue resolution and satisfaction.
- Escalate unresolved cases to the appropriate department while ensuring timely closure.
- Collect feedback from customers to identify improvement opportunities.
- Achieve daily and monthly performance metrics, including response time and customer satisfaction targets.
Qualifications & Experience:
- Bachelor's degree or equivalent qualification.
- Minimum 2 years of experience in customer service, preferably in e-commerce, automotive, or service based industries.
- Excellent verbal and written communication skills (English & Hindi).
- Strong listening, empathy, and problem-solving skills.
- Ability to multitask and work under pressure.
- Basic knowledge of CRM systems, Excel, and ticketing tools is an advantage.
Preferred Attributes:
- Experience in handling product or service complaints.
- Strong coordination skills with cross-functional teams.
- Customer-first attitude with a focus on quality and service excellence.
Job Types: Full-time, Permanent
Pay: ₹400, ₹417,165.94 per year
Experience:
- Customer support: 2 years (Required)
Work Location: In person
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