Associate - Unified System Operator

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. You'll be the key to providing innovative solutions to both technical and business challenges – ensuring seamless operations that push the boundaries of what's possible.

In this role, you'll become a trusted advisor to our customers, offering insights into best practices and resource utilization. You'll be vital in maintaining our infrastructure through monitoring and validating events and or alerts, executing preventative tasks and escalating potential outages or abnormal situations, applying a proactive approach to challenges.

As a Unified Systems Operator, you'll have the opportunity to collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs – facilitating cohesive and successful partnerships.

Roles & Responsibilities: 

• Provide batch job support.

• Release agreed batch job per job sheet or adhoc request.

• Monitoring batch job status including overrun / msgw / not started / fail etc

• Reporting, monitor the batch job status and report to support team per instruction and raise ticket.

• Recover issue job per operation manual or instruction from pc/app team, including job rerun / force completed / on-hold / off-hold / release etc

• Provide system monitoring support.

• Monitor console and email to detect alert/event and do regular health check.

• Follow operation manual to determine whether next action required.

• Follow procedure to call engineer for immediate action , open incident ticket & assign to concerned team & send email

• Inform IPC & Management Team for major incident reporting.

To thrive in this role, you'll need to bring a challenge and detail-oriented mindset, coupled with the agility and sense of urgency needed in our fast-paced environment. Join us in shaping the future of technology – where every day is an adventure, and every challenge is an opportunity for growth. Are you ready to redefine what's possible?

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won't find anywhere else.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• At least 5 years' experience in IT industry and 4 years of relevant experience in AS400

• Have knowledge of batch job run.

• Familiar with basic operations on platform Windows / Linux / AS400

• Have deep knowledge of infra system monitoring.

• Familiar with console monitoring tool like netcool / datadog / nagios / Dynatrace etc

• Familiar with job schedule tool autosys / Control-M /Quartz

• Familiar with ticketing system Service-Now.

• Follow instruction and operation manual strictly

• Able to work shift to support 24*7 service

• Certificates/Credentials of platform foundation

• Good working attitude and communication skill

• Ability to work under pressure

• Target oriented and self-driven

Preferred Skills and Experience

• Bachelor's degree in Computer Science, Information Technology, or other related fields

• Windows Server certification

• CCNA/CCNP certification

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.