IVR Test Engineer

1 week ago


Chennai, Tamil Nadu, India Sensiple Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Role and Responsibilities

  • Must have 3+ years of experience in the required skills below.
  • Candidate with Strong and deep understanding of IVR projects.
  • Proficient in IVR Call Flow Testing using Dialog flow and Cyara, including Google Dialog flow simulation.
  • Experience in Automation Testing and Web Service Testing
  • Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set timelines and quality standards - Mandatory.
  • Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
  • Knowledge on project Management Tools in Azure Dev ops
  • Knowledge on maintaining test environment
  • Good experience with using SQL
  • Effective Test Data and Test Metrics Preparation
  • Analyzing the test results and preparing the test report
  • Team Handling Capabilities, Provide Trainings to the Team on related skill

Qualifications and Education Requirements

  • Any engineering/Master's degree with relevant experience

Preferred Skills

Cyara automation tool, Azure Dev ops Experience.



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