Shift Manager

4 days ago

Jamnagar, Gujarat, India Jio Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Company Overview

Jio, India's leading telecom operator with over 400 million customers, drives innovation in both B2C and B2B segments. Delivering comprehensive 5G, AI/ML, and cloud-native solutions for networking and digital services, Jio is headquartered in Navi Mumbai and is part of the Media & Telecommunications industry. Learn more at

Job Overview

The Shift Manager at Jio will play a pivotal mid-level operational role, working full-time from either Jamnagar or Mumbai. Candidates should bring 4 to 6 years of relevant experience in managing teams, overseeing shift operations, and driving operational excellence within a dynamic and innovative telecommunications environment.

Qualifications and Skills

  • Proven experience in shift management, ensuring smooth operations and team accountability during assigned periods (Mandatory skill).
  • Strong staff scheduling abilities, effectively allocating manpower to match operational demands and team strengths (Mandatory skill).
  • Demonstrable commitment to operational excellence, continuously implementing best practices and pursuing process optimization (Mandatory skill).
  • Exceptional team leadership, inspiring and guiding team members to consistently achieve targets and service standards.
  • Outstanding customer service orientation, addressing both internal and external user needs promptly and professionally.
  • Ability to identify and implement process improvement initiatives that enhance efficiency, productivity, and quality of operations.
  • Adept at managing high-pressure situations, resolving conflicts, and maintaining a positive, results-based work environment.
  • Experienced in monitoring key performance indicators, analyzing reports, and driving corrective actions as needed.
  • Strong communication and interpersonal skills, able to clearly convey instructions and feedback across different teams and shifts.

Roles and Responsibilities

  • Lead and supervise day-to-day shift operations to ensure business continuity and adherence to company standards.
  • Develop, manage, and adjust staff schedules to ensure optimal coverage and workload distribution at all times.
  • Promote a culture of operational excellence, ensuring compliance with established processes, quality standards, and safety protocols.
  • Motivate and mentor team members, fostering professional development and maintaining high morale within the shift.
  • Resolve operational issues, customer escalations, and conflicts swiftly to maintain service levels and client satisfaction.
  • Identify process improvement opportunities and implement solutions that enhance efficiency and effectiveness.
  • Monitor shift performance metrics, analyze reporting data, and take timely corrective action as required.
  • Communicate with cross-functional teams to relay information from upper management and provide feedback accordingly.

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