Senior Software Engineer

Senior Software Engineer - Data Engineering

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.

We are currently looking for a Senior Software Engineer based in Pune with a proven experience in implementing high scale data-processing applications to work on building the Real-time Reporting & Analytics pipeline at Zendesk. As a Senior Software Engineer, you would contribute to designing, implementing, refactoring and optimising systems with ownership on major project components.

The ideal candidate has experience in building large-scale cloud applications preferably in a SaaS environment and has previously contributed to real-time data processing, while partnering with team stakeholders.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

• Solve complex problems and make decisions about technical tradeoffs that optimise for prioritised qualities through analyzing using multiple perspectives and information.

• Take ownership, estimate and prioritise groups of work based on previous experience and trade offs.

• Own the definition, communication, performance, cost, quality, security and compliance effects of groups of work.

• Contribute to software development by designing systems, refactoring in balance with feature delivery, optimising system performance and more.

• Mentor junior team members and other developers, fostering a culture of continuous learning and technical excellence.

• 4 years experience working on high scale applications and data processing pipelines.

• Have proven experience in Software Engineering with a focus on delivering large-scale distributed and high quality applications.

• Hands-on experience with real-time data processing technologies (eg. Kafka, Kinesis, ElasticSearch, Flink Spark, ClickHouse, Snowflake, etc…).

• Demonstrated ability to take ownership on designing and implementing technical components.

• Ability to explain and implement reliability patterns while solving problems in production.

• Ability to improve the observability, performance and security of the system.

• Strong communication skills, both written and verbal and the ability to collaborate with teams across multiple time zones globally.

• Proficiency in Java and hands-on experience with technologies like AWS, Kafka, Docker and Kubernetes are preferred.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.