
Technical Lead-Cloud
9 hours ago
Technical Lead-Cloud & Infra Engg
About BirlasoftEmpowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000 professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.
Area(s) of responsibility- Team Management:
Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.
- Workload Management:
Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
- Technical Guidance:
Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
- Training and Development:
Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
- Performance Monitoring:
Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
- Conflict Resolution:
Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
- Communication:
Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
- Process Improvement:
Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
- Problem Resolution:
Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
- Compliance:
Ensure the team adheres to company policies, procedures, and relevant industry standards.
- Documentation:
Maintain accurate and up-to-date documentation of IT support processes and procedures.
- Continuous Learning:
Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.
Experience LevelSenior Level-
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