Process Associate

Job Family:

BICM Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Ensure achievement of Service Level Benchmarks including Productivity, Quality, and Turnaround Time (TAT).
• Execute controls testing activities in accordance with established processes, procedures, and compliance guidelines.
• Maintain adherence to internal controls, regulatory requirements, and client-specific standards of the assigned project.
• Identify and support process improvement initiatives to strengthen control effectiveness and operational efficiency.
• Collaborate across teams and contribute to projects within Banking, Insurance, and Capital Markets domains.

What You Will Need:

• Bachelor's or master's degree.
• 1–6 years of relevant experience in the BFSI sector, preferably in Banking /Mortgage/ Credit/ Financial Services operations (not mandatory).
• Completion of at least one performance appraisal cycle.
• Strong stakeholder management and communication skills.
• Ability to adapt and perform in a fast-paced, evolving environment.
• High level of critical thinking, attention to detail, and analytical ability.
• Willingness to work overtime, night shifts, and weekends based on business requirements.
• Flexibility to engage in multiple projects across diverse workstreams.

What Would Be Nice to Have:

• A self-driven, motivated, and energetic approach to work.
• Strong organizational skills, with the ability to work independently and maintain professionalism.
• Experience in Banking /Mortgage/ Credit/ Financial Services operations (not mandatory).
• Familiarity with the Mortgage Lending Cycle and Controls Testing Frameworks (not mandatory)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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