Receptionist

1 week ago

Bhubaneswar Orissa, India Kalinga Group Full time ₹ 1,44,000 per year

Job Purpose

To provide guests with a warm welcome, smooth check-in/check-out experience, and courteous service, while ensuring front desk operations run efficiently and professionally.

______________

Key Responsibilities

Guest Handling

  • Welcome guests with a friendly and professional attitude.
  • Handle guest check-ins, check-outs, and room allocations efficiently.
  • Maintain proper guest registration records as per hotel policy.
  • Provide accurate information about room tariffs, facilities, and local attractions.
  • Manage guest complaints politely, escalating issues to the manager if needed.

Reservation & Communication

  • Answer phone calls, emails, and online booking inquiries promptly.
  • Take reservations and update room availability in the system.
  • Coordinate with online travel agencies (OTAs) and walk-in guests for bookings.
  • Maintain proper guest communication regarding special requests, check-in timings, etc.

Front Office Operations

  • Maintain a neat and organized front desk and lobby area.
  • Record guest data accurately in the hotel software/register.
  • Handle billing, prepare invoices, and process cash, card, or UPI payments.
  • Ensure proper key control and safety of guest belongings deposited at the front desk.

Coordination & Support

  • Coordinate with housekeeping for room status updates (clean, occupied, vacant).
  • Inform maintenance team of any guest complaints or equipment issues.
  • Assist the manager in maintaining occupancy reports and daily revenue reports.

Professional Standards

  • Follow grooming standards, wear uniform properly, and maintain professional behaviour.
  • Maintain confidentiality of guest information.
  • Follow hotel SOPs and safety/security guidelines.

______________

Skills Required

  • Good communication in English/Hindi/local language.
  • Basic computer knowledge (MS Office, hotel PMS software).
  • Cash handling and billing accuracy.
  • Customer service orientation with patience and politeness.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Food provided

Language:

  • English (Preferred)

Work Location: In person

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