Tellecaller

JD

Tele Caller

Role Overview:

The Tele Caller will act as the first point of contact for customers who are not reachable by the operations team, ensuring seamless installation alignment, promoting value-added services (VAS), and handling customer support needs by raising complaint tickets when required.

Key Responsibilities:

● Reach out to customers if they are not responding to operations team calls.

● Coordinate and align installation schedules with customers.

● Promote and explain Value-Added Services (VAS) to customers, aiming for successful upselling.

● Handle incoming queries and raise tickets for customer complaints/issues.

● Maintain detailed call logs, updates, and customer records in the CRM system.

● Support both the Sales and Operations teams by ensuring smooth communication with customers.

Qualifications & Skills:

● Graduate/12th Pass with strong communication skills.

● 1–3 years of experience in tele-calling, customer service, or inside sales.

● Fluency in regional language Hindi & English.

● Strong persuasion, problem-solving, and follow-up skills.

● Ability to multitask and coordinate between sales, operations, and support functions.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Can you speak Assamese, Hindi and English?
• Are you ok to work anywhere in Guwahati?

Work Location: In person