Head Quality Diamond

Job Details

This role is responsible for setting and enforcing quality standards for diamonds and gemstones across all processes – procurement, grading, manufacturing and finished jewellery to ensure every stone meet company benchmarks of authenticity, precision and excellence.

External Interfaces

Internal Interfaces

·      Suppliers

·      Government & Regulatory authorities

·      Industry forums

·      Communities

·      NGO's

·      IT team

·      ISCM jewellery team

·      Finance team

·      HR team

·      ISCM Council

Job Requirements

Education

Graduate/Post-Graduate in Diamonds and Gemstones (GIA/IGI or equivalent certification)

Relevant Experience

15+ years

Behavioural Skills

·      High level of professionalism, integrity and commitment

·      Ability to influence key stakeholders

·      Ability to manage time and prioritise effectively

·      Ability to analyse data, draw connections and advocate a coherent strategy for improvement

Knowledge

·      Diamonds & Stones industry

·      QMS, ISO Standards, Six Sigma, Lean Tools

·      Studded Jewellery

·      Strong expertise in Diamond Grading (4 C)

·      Deep understanding of Jewellery Manufacturing Processes.

Expected Process Contributions

Expected Process Contribution

Process Outcome

Performance Measure

Quality Strategy and Leadership

1.    Design, implement and oversee the Quality strategy for diamonds and Gemstones for inhouse and outwork vendors.

2.    Devise and implement plans to execute the Quality strategy to ensure pipeline integrity across the diamond & gemstone value chain.

3.    Define key quality parameters (Titan quality standards for diamonds and colour stones) to be measured for every diamond or gemstone brought into the Titan ecosystem.

4.    Define testing criteria and mechanism for each of the quality parameters and ensure implementation of the same

5.    Define and own SOPs for all the quality processes of diamond and gemstone sourcing.

6.    Devise mechanisms to:

a.     reduce rejections due to stones quality (Original Defect) from Stone Sourcing at Final QA and

b.    ensure pipeline integrity of diamonds

c.     have zero synthetics detected

d.    reduce no. of obvious defects at QA

7.    Guide team to resolve customer escalations and consumer court complaints

· Quality parameters

· Testing methods

· SOPs

· No of obvious defects

· No of synthetics detected

Training & certifications

1.    Conduct retail trainings to educate the sales force on diamonds (cut, color, clarity and carat etc.)

2.    Conduct sessions to provide inputs to brand, design and merchandising on diamonds (4C's, advertising usage etc.)

3.    Monitor, track quality of diamonds as per defined criteria and devise plans where necessary to ensure BIS Hallmark certification

· Training

· Certification

· Adherence to timelines

Industry practices

1.     Scan the environment to keep abreast with leading practices in diamond & gemstones quality tests etc.

· Leading industry practices

· Adherence to timelines

People management

1.     Foster high level of employee engagement and retention of talent

2.     Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department

3.     Identify training needs for the team and follow-up with the corporate training team to ensure delivery

4.     Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members

5.     Provide subordinates with adequate exposure and growth opportunities to enable readiness for higher roles

· Employee experience

· Trained employees

· TAT for recruitment

· Employee engagement score

· Effectiveness of training